RETURNS

We hope that you love your items as much as we enjoyed creating them for you!

Please take your time trying everything on.

If you do decide to make a return, simply fill out the Return Form included in your parcel and send the items back to us.

Please keep in mind, that the items you wish to return need to be sent to us 30 days from the date you received your parcel.

Click here to read our Return Terms & Conditions.

OUR RETURN OPTIONS

HONG KONG

Hong Kong
You can easily return items by following these steps:

  1. Tear off the Return Form and fill in the code that best explains the reason for your return.

  2. Place the Return Form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from H&M.

  3. Attach the self-adhesive address label to your return parcel and send an email to Aramex at HMReturns@Aramex.com for a home collection. Please provide your name, mobile number, collection address and order number in the email. Aramex will contact you after receiving your email.

Return fee Hong Kong: HK$19.90

Click here to print an empty Return Form in case you lost the one in the parcel.

REFUNDS Hong Kong
We will refund the value of your returned items less the return fee of HK$19.90 to the same card initally used for the purchase within 14 days after receiving your return.

Please note, that H&M will not be able to refund any addtional charges, such as cross border fees, applied by your local customs office or bank.

MACAU

Macau
You can easily return items by following these steps:

  1. Tear off the Return Form and fill in the code that best explains the reason for your return.

  2. Place the Return Form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from H&M.

  3. Attach the self-adhesive address label to your return parcel and send an email to Aramex at HMReturns@Aramex.com for a home collection. Please provide your name, mobile number, collection address and order number in the email. Aramex will contact you after receiving your email.

Return fee Macau: HK$19.90

Click here to print an empty Return Form in case you lost the one in the parcel.

REFUNDS Macau
We will refund the value of your returned items less the return fee of HK$19.90 to the same card initally used for the purchase within 14 days after receiving your return.

Please note, that H&M will not be able to refund any addtional charges, such as cross border fees, applied by your local customs office or bank.

MALAYSIA

Malaysia
You can easily return items by following these steps:

  1. Tear off the Return Form and fill in the code that best explains the reason for your return.

  2. Place the Return Form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from H&M.

  3. Attach the self-adhesive address label to your parcel and contact Anchanto at help@anchanto.com for a collection.

Return fee Malaysia: RM 19.90

Click here to print an empty Return Form in case you lost the one in the parcel.

REFUNDS Malaysia
We will refund the value of your returned items less the return fee of RM 19.90 to the same card initally used for the purchase within 14 days after receiving your return.

Please note, that H&M will not be able to refund any addtional charges, such as import taxes/customs duties, or cross border fees, applied by your local customs office or bank.

SINGAPORE

Singapore
You can easily return items by following these steps:

  1. Tear off the Return Form and fill in the code that best explains the reason for your return.

  2. Place the Return Form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from H&M.

  3. Attach the self-adhesive return address label to your parcel and leave the package in any Post and Pop location. Click here to find the closest location.

Return fee Singapore: S$ 2.90

Click here to print an empty Return Form in case you lost the one in the parcel.

REFUNDS Singapore
We will refund the value of your returned items less the return fee of S$ 2.90 to the same card initally used for the purchase within 14 days after receiving your return.

Please note, that H&M will not be able to refund any addtional charges, such as import taxes/customs duties, or cross border fees, applied by your local customs office or bank.

TAIWAN

Taiwan
You can easily return items by following these steps:

  1. Tear off the Return Form and fill in the code that best explains the reason for your return.

  2. Place the Return Form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from H&M.

  3. Please provide your name, mobile number, return package value, order number and call 02 7739 8968 #1 to ask for a Return number for your return. You can also send an email with above info to hmreturns.taiwan@quantiumsolutions.com and ask for an H&M Return number. (Return number valid for 6 days).

  4. Take the package to any 7-Eleven store, enter your Return number at the kiosk (iBon), print out a returns slip and pass the package & slip to the staff. You can refer to the terms for senders in 7-Eleven store. Take the package to any 7-Eleven store, enter your Return number at the kiosk, print out a returns slip and pass the package + slip to the staff.

Returns are free of charge.

Click here to print an empty Return Form in case you lost the one in the parcel.

REFUNDS Taiwan
We will refund the value of your returned items to the same card initally used for the purchase within 14 days after receiving your return.

Please note, that H&M will not be able to refund any addtional charges, such as import taxes/customs duties, or cross border fees, applied by your local customs office or bank.