HOW CAN WE HELP YOU?

CONTACT

We're here for you! Feel free to get in touch with us in the way that suits you best!

Hong Kong

FAQ iconCALL US*: 800 906 312

(Local freephone)


 * Please note that our phone service is provided in English.

OPENING HOURS
9 am-8 pm local time

EMAIL US *
customerservice.hk.en@hm.com (English)
customerservice.hk.zh@hm.com (Chinese)

* Please note that our email service is provided in English and Chinese.

For questions and feedback about our Stores, you can call us on +852 3973 7123 (office hour) or send an email to info.hk@hm.com. The Store service is also available in Cantonese.

Macau

FAQ iconCALL US*: 626 214 77

(Calls from a Macau landline will be at the national call rate, costs from mobiles may vary, please check with your provider).

* Please note that our phone service is provided in English.

OPENING HOURS
9 am-8 pm local time

EMAIL US *

customerservice.mo.en@hm.com (English)
customerservice.mo.zh@hm.com (Chinese)

* Please note that our email service is provided in English and Chinese.

For questions and feedback about our Stores, you can call us on +852 3973 7123 (office hour) or send an email to info.mo@hm.com. The Store service is also available in Cantonese.

Malaysia

FAQ iconCALL US*: 1800 818 022

(Local freephone)

 

OPENING HOURS
9 am-8 pm local time

EMAIL US *
customerservice.my.en@hm.com

* Please note that our phone service is provided in English.

PHILIPPINES

CALL US *
PLDT and Smart Communications: 1-800-1110-2305 (free of charge)
Globe: 1-800-8222-8888 (free of charge)
International: +1 415 915 0770 (international call fee)

OPENING HOURS
9 am-8 pm local time

EMAIL US *
Customerservice.ph@hm.com

* Please note that our Customer Service is provided in English.

Singapore

FAQ iconCALL US*: 800 852 6099

(Local freephone)

 

OPENING HOURS
9 am-8 pm local time

EMAIL US *
customerservice.sg.en@hm.com

* Please note that our phone service is provided in English.

TAIWAN

FAQ iconCALL US*: 080 909 9877

(Local freephone)

 

OPENING HOURS
9 am-8 pm local time

EMAIL US *
customerservice.tw.zh@hm.com

* Please note that our Customer Service is provided in Chinese.


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