RETURNS

We hope that you love your items as much as we enjoyed creating them for you!

Please take your time trying everything on.

If you do decide to make a return, simply fill out the Return Form included in your parcel and send the items back to us.

Please keep in mind, that the items you wish to return need to be sent to us 30 days from the date you received your parcel.

Click here to read our Return Terms & Conditions.

OUR RETURN OPTIONS

Hong Kong

Hong Kong
You can easily return items by following these steps:

  1. Tear off the Return Form and fill in the code that best explains the reason for your return.

  2. Place the Return Form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from H&M.

  3. Home Collection service: please send an email to BEX at Returns@bolly-man.com providing your name, mobile number, collection address, H&M order reference, item/s number to be returned, quantity and return reason (refer to  return slip). BEX will then contact you to arrange the collection`s time and date.


    Drop-off point’ service: please send an email to BEX at Returns@bolly-man.com providing your name, mobile number,  H&M order reference, item/s to be returned, quantity and return reason. BEX will send you the label to be attached to your return parcel. You can then send your return parcel to the nearest drop off point.
     

Return fee Hong Kong: HK$19.90

Click here to print an empty Return Form in case you lost the one in the parcel.

REFUNDS Hong Kong
It will take approximately 28 working days for refund processing of your returned parcel. Once we have received your parcel in our warehouse, we will refund the value of your returned items less the return fee of HK$19.90 to the same card initially used for the purchase.

Please note, that H&M will not be able to refund any additional charges, such as cross border fees, applied by your local customs office or bank.

MACAU

Macau
You can easily return items by following these steps:

  1. Tear off the Return Form and fill in the code that best explains the reason for your return.

  2. Place the Return Form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from H&M.

  3. Attach the self-adhesive address label to your return parcel and send an email to Aramex at H&MReturns@Aramex.com for a home collection. Please provide your name, mobile number, collection address and order number, quantity and approximated weight of return items in the email. Aramex will contact you after receiving your email.

Return fee Macau: HK$19.90

Click here to print an empty Return Form in case you lost the one in the parcel.

REFUNDS Macau
It will take approximately 28 working days for refund processing of your returned parcel. Once we have received your parcel in our warehouse, we will refund the value of your returned items less the return fee of HK$19.90 to the same card initially used for the purchase.

Please note, that H&M will not be able to refund any additional charges, such as cross border fees, applied by your local customs office or bank.

MALAYSIA

Malaysia
You can easily return items by following these steps:

  1. Tear off the Return Form and fill in the code that best explains the reason for your return.

  2. Place the Return Form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from H&M.

  3. Attach the self-adhesive address label to your parcel and send an email to help@anchanto.com to order a home pick-up for your returns. Please provide your name, mobile number, pick up address, order number, quantity and approximated weight of return items in the email. Anchanto will contact you after receiving your email.

Return fee Malaysia: RM 9.90

Click here to print an empty Return Form in case you lost the one in the parcel.

REFUNDS Malaysia
It will take approximately 28 working days for refund processing of your returned parcel. Once we have received your parcel in our warehouse, we will refund the value of your returned items less the return fee of RM 9.90 to the same card initially used for the purchase.

Please note, that H&M will not be able to refund any additional charges, such as import taxes/customs duties, or cross border fees, applied by your local customs office or bank.

PHILIPPINES

Philippines
You can easily return items either by arranging a home collection, or dropping off your parcel.

HOME COLLECTION
1. Tear off the Return Form and fill in the code that best explains the reason for your return.
2. Place the Return Form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from H&M.
3. Attach the self-adhesive address label to your return parcel and send an email to Quantium at customerservice.ph@quantiumsolutions.com for a home collection. Please provide your name, mobile number, collection address, original order number, quantity and approximated weight of the parcel in the email. Quantium will contact you after receiving your email.

DROP-OFF POINT
1. Tear off the Return form and fill in the code that best explains the reason for your return.
2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from H&M.
3. Send an email to customerservice.ph@quantiumsolutions.com. Please provide your name, phone number, original order number, quantity and approximated weight of returned items in the email.
4. Take the package to the by Quantium advised drop-off store and, when applicable, also show your  return number to the staff.

Return fee Philippines: PHP 129

REFUNDS Philippines
It will take approximately 28 working days for refund processing of your returned parcel. Once we have received your parcel in our warehouse, we will refund the value of your returned items less the return fee of PHP 129 to the same card initially used for the purchase.

Please note, that H&M will not be able to refund any additional charges, such as import taxes/customs duties, or cross border fees, applied by your local customs office or bank.

SINGAPORE

Singapore
You can easily return items by following these steps:

  1. Tear off the Return Form and fill in the code that best explains the reason for your return.

  2. Place the Return Form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from H&M.

  3. Attach the self-adhesive return address label to your parcel and leave the package in any Post and Pop location. Click here to find the closest location.

Return fee Singapore: S$ 2.90

Click here to print an empty Return Form in case you lost the one in the parcel.

REFUNDS Singapore
It will take approximately 28 working days for refund processing of your returned parcel. Once we have received your parcel in our warehouse, we will refund the value of your returned items less the return fee of S$ 2.90 to the same card initially used for the purchase.

Please note, that H&M will not be able to refund any additional charges, such as import taxes/customs duties, or cross border fees, applied by your local customs office or bank.

TAIWAN

Taiwan
You can easily return items by following these steps:

  1. Tear off the Return Form and fill in the code that best explains the reason for your return.

  2. Place the Return Form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from H&M.

  3. Send an email to hmreturns.taiwan@quantiumsolutions.com or call 02 7739 8968  to ask for return number (Return nr valid for 6 days only). Please provide your mobile number, return package value/details, order number to Quantium.

  4. Take the package to any 7-Eleven store, enter your return number at the kiosk (iBon), print out a return slip and pass the package & slip to the staff. 

Returns are free of charge.

Click here to print an empty Return Form in case you lost the one in the parcel.

REFUNDS Taiwan
It will take approximately 28 working days for refund processing of your returned parcel. Once we have received your parcel in our warehouse, we will refund the value of your returned items to the same card initially used for the purchase.

Please note, that H&M will not be able to refund any additional charges, such as import taxes/customs duties, or cross border fees, applied by your local customs office or bank.