DELIVERY

Have your items delivered in the way that best suits your busy life!

HONG KONG

Delivery fee Hong Kong: HK$39.90
Your parcel will be delivered within 4-6 business days to either your home or an alternative address. All orders will be shipped from our warehouse in the UK, you may experience a longer than expected delivery time.

In checkout you can change the delivery address or add a new one. 

During high season and sale, delivery might take a little longer.

Bank fees Hong Kong
Please note that your bank might add additional fees for cross border payments. 

H&M does not compensate these charges. 

You can check with your bank for more information.

MACAU

Delivery fee Macau: HK$39.90
Your parcel will be delivered within 4-9 business days to either your home or an alternative address. All orders will be shipped from our warehouse in the UK, you may experience a longer than expected delivery time.

In checkout you can change the delivery address or add a new one. 

During high season and sale, delivery might take a little longer.

Bank fees Macau
Please note that your bank might add additional fees for cross border payments. 

H&M does not compensate these charges. 

You can check with your bank for more information.

MALAYSIA

Delivery fee Malaysia: RM 24.90
Your parcel will be delivered within 7-10 business days to either your home or an alternative address. All orders will be shipped from our warehouse in the UK, you may experience a longer than expected delivery time.

In checkout you can change the delivery address or add a new one. 

During high season and sale, delivery might take a little longer.

Import taxes/custom duties Malaysia
Please note that If the value of your order exceeds the toll free limit in your market extra fees will be charged for import taxes/custom duties upon delivery. H&M does not compensate these charges.

You can check with your local Customs Office for more information.

How to pay these fees:
Our transport partner wnDirect will contact you by email once the parcel has reached their warehouse in UK. You can make the payment, following the instructions in the email sent to you at that time. As soon your payment is received we will continue with the shipment of your parcel. Please note that wnDirect will then take care of the tax clearance for you. 

Bank fees Malaysia
Please note that your bank might add additional fees for cross border payments. 

H&M does not compensate these charges. 

You can check with your bank for more information.

PHILIPPINES

Delivery fee Philippines: PHP 249
Your parcel will be delivered within 6-11 business days to either your home or an alternative address. All orders will be shipped from our warehouse in the UK, you may experience a longer than expected delivery time.

In checkout you can change the delivery address or add a new one.

During high season and sale, delivery might take a little longer.

Import taxes/custom duties Philippines
Please note that If the value of your order exceeds the toll free limit in your market extra, fees will be charged for import taxes/custom duties upon delivery. H&M does not compensate these charges.

You can check with your local Customs Office for more information.

How to pay these fees: Our transport partner wnDirect & Quantium will contact you about the fees by email and phone once the parcel has reached the Philippines. You can make the payment with cash on delivery directly to the driver. Please note that wnDirect & Quantium will then take care of the tax clearance for you. 

Bank fees Philippines
Please note that your bank might add additional fees for cross border payments.

H&M does not compensate these charges.

You can check with your bank for more information.

SINGAPORE

Delivery fee Singapore: S$ 6.90
Your parcel will be delivered within 7-10 business days to either your home or an alternative address. All orders will be shipped from our warehouse in the UK, you may experience a longer than expected delivery time.

In checkout you can change the delivery address or add a new one.

During high season and sale, delivery might take a little longer.

Import taxes/custom duties Singapore
Please note that If the value of your order exceeds the toll free limit in your market extra fees will be charged for import taxes/custom duties upon delivery. H&M does not compensate these charges.

You can check with your local Customs Office for more information.

How to pay these fees:
 Our transport partner wnDirect will contact you by email once the parcel has reached their warehouse in UK. You can make the payment, following the instructions in the email sent to you at that time. As soon your payment is received we will continue with the shipment of your parcel. Please note that wnDirect will then take care of the tax clearance for you. 

Bank fees Singapore
Please note that your bank might add additional fees for cross border payments.

H&M does not compensate these charges.

You can check with your bank for more information.

TAIWAN

Delivery fee Taiwan: NT$ 149
Your parcel will be delivered within 7-10 business days to either your home or an alternative address. All orders will be shipped from our warehouse in the UK, you may experience a longer than expected delivery time.

In checkout you can change the delivery address or add a new one.

During high season and sale, delivery might take a little longer.

Import taxes/custom duties Taiwan
Please note that If the value of your order exceeds the toll free limit in your market extra fees might be applied for import taxes/custom duties upon delivery. H&M does not compensate these charges.

You can check with your local Customs Office for more information.

Please note that when you buy shoes (not made from leather) produced in China an import fee might be added to the price.

How to pay these fees: Our local carrier will contact you once the order has reached the Taiwanese Customs and inform you what you need to pay before the order can go through customs. 

Shoes Taiwan
Please note that when you buy shoes (not made from leather) produced in China an import fee might be added to the price.

Bank fees Taiwan
Please note that your bank might add additional fees for cross border payments.

H&M does not compensate these charges.

You can check with your bank for more information.

TRACK YOUR PARCEL

Track your parcel
As soon as we start packing your order we will send you a shipping confirmation email with the delivery details and a link to track your parcel online.

You will also be able to track your order under ‘Orders’ when you sign in at My H&M.