TERMS & CONDITIONS
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with H & M Hennes & Mauritz GBC AB, hereinafter referred to as “H&M”, ”us ” or ”we”, at the H&M website, mobile website, or mobile application (jointly referred to as ”hm.com”).
By using hm.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
Only persons of legal age, 18 or 20 years, or older depending on your place of recidency, who are not under guardianship, and are not acting in capacity as a company, with a physical address in one of the countries that H&M provides deliveries to can place an order. More information can be found on our customer service pages - Delivery.
The inclusion of any products or services on hm.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on hm.com at the time you place your order.
H&M want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
2. Prices and delivery charges
The prices displayed at hm.com does not include a delivery charge.
The price does not include import taxes or custom duties. Import taxes/custom duties will be charged by your carrier at delivery and H&M does not compensate these charges.
If the value of your order exceeds the toll free limit in your market extra fees will be applied upon delivery. Please check with your local customs office for more information. You can also read more here.
The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. For more information regarding delivery cost please visit our customer service pages for further information. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.
3. Ordering/conclusion of contract
The ordering option available to you is via hm.com. Please visit our customer service pages for further information.
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact H&M Customer Service who will settle the refund.
H&M exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.
H&M endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 4-11 business days following confirmation of an order. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.
You will find the full Delivery Policy here.
If your order does not arrive by the scheduled date, please contact H&M Customer Service via telephone or via email. Please visit our customer service for further information.
5. Withdrawal of Order
You may return your order from the date you place the order until 30 days after receipt of the ordered items. Please note that you will bear the cost of the return of the items to H&M, unless otherwise stated by your local customer rights legislation. You will find the full Returns Policy at hm.com here.
If you wish to return your order, please provide us with notice in
writing either by post, preferably by using the pre-printed return
form in your parcel, or by sending a letter to H&M Customer
Service, please visit our customer
service for contact information. You can also provide us with
notice by filling in and submitting the standard form issued by your
local Consumer Rights Authority. You will have to return the item(s)
to us as set out in section 6 (Returns) below within the 30 day period
set forth in section 5.1 above. We will provide a refund attempting to
use the same method used to make the payment (or, if the items have
not yet been paid for, reflect the return of the items in your account
balance) as soon as possible and at the latest within 14 days of
receiving your notice of cancellation, provided we have received the
items or evidence of you having sent back the items. Another payment
method may be used for the refund, provided that you consent to such
change; in any case this will not generate any additional
If the item you have received is defective, please notify H&M promptly and return the item in accordance with section 6 (Returns) below. H&M will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.
H&M guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
All our parcels contain a pre-printed return form for you to use if
you decide to return any items. You will find more detailed
information regarding our return process on the delivery note and in
Where H&M operates the site in US Dollars, H&M is not responsible for currency fluctuations that occur when issuing refunds to a credit or debit card denominated in a currency other than US Dollars. We will not refund any bank charges.
7. Payment methods
You can pay for your goods as set out below.
Payment before delivery
Credit card or debit card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. H&M reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks. Please note that any applicable bank charges will be borne by you.
Please note that we are unable to accept gift cards and merchandise cards as forms of payments via hm.com.
You will receive the legally required invoice document in the Shipping Confirmation e-mail.
8. Our Liability
Nothing in these Terms shall exclude or limit H&M's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
H&M accepts liability for death or personal injury caused by our
negligence or that of our employees and agents. We do not seek to
exclude liability for fraudulent misrepresentation by us or our
employees or agents. If we breach these Terms, we shall only be liable
for losses which are a reasonably foreseeable consequence of such
H&M is not responsible for indirect losses which are a side
effect of the main loss or damage, for example loss of profits or loss
of opportunity; or for failure to deliver the goods or to meet any of
our other obligations under these Terms where such failure is due to
an event that is beyond our reasonable control, which includes but is
not limited to fire, flood, storm, riot, civil disturbance, war,
nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on hm.com shall be limited to the total price of your order.
9. Colours and measurements
We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.
An item’s measurements given on hm.com are only approximate values
to give you a better understanding of the model or fit of that
specific item, and not a definite guarantee of the actual measurements
of the item you receive. The final measurements of an item may vary
depending on the material used in its production.
If there are defects in the goods you have purchased, H&M abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.
H&M reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
13. Ownership of rights
All intellectual property rights, such as trademarks and copyrights at hm.com remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of hm.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of H&M.
14. Company Information
H & M Hennes & Mauritz GBC AB
Registered office: Mäster Samuelsgatan 46 A, 106 38 Stockholm, Sweden
Registered number: 556070-1715
Please visit our customer service pages for information about local VAT registrations and further contact information.