CONTACTFAQ icon

 

By Phone
4008-215-500

Opening hours
Monday - Sunday: 09:00-22:00

By E-mail
customerservice.cn@hm.com

 

 

Online ShoppingFAQ icon

 

How to shop online?

You must be 18 years or older to place an order and provide an address in Mainland China, (excluding Hong Kong, Macau and Taiwan).Items are saved in the shopping bag for 7 days but don’t wait too long, the items are not reserved.

When you're finished shopping, click on “Shopping bag" to place your order. Price, and availability will be displayed. You may also edit your order at this time. When you’re happy with your order, proceed to checkout.

Once you have placed your order, you will receive an email confirmation. An additional email will be sent to notify you that your order has shipped with a tracking link to trace your order.

How can I add a discount on my order?

If you received a discount code from H&M you can enter this code at the checkout page. The field for the discount code is located on the right side above the purchased items.

An item added to my shopping bag was suddenly sold out at checkout. How is this possible?

The item is only reserved once your purchase is completed in the checkout. If an item is very popular, it might be available when you place it in your shopping bag, but sold out once you reach the checkout. An item added to your shopping bag is saved for 7 days, but availability cannot be guaranteed.

 

PaymentsFAQ icon

 

Which payment methods are accepted?

We accept Alipay, local bank transfers, China Union Pay and cards with Mastercard or Visa symbol.

When is the amount debited from my credit card?

The amount will be debited when you place the order. An order confirmation will be sent to your email.

What happens in case of returns?

If you return any items or there is a short pick and/or your order is cancelled the correct amount will be refunded to you.

 

SHIPPING AND DELIVERYFAQ icon

 

How long does delivery take?

H&M endeavors to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 2-7 working days following shipment confirmation of in-stock items.

How can I track my parcel?

As soon as we start packing your order we will send you an email with the delivery information and a link to track your order online. You will also be able to track your order under ‘My Shopping’ when you log in at My H&M.

What are the shipping and handling costs when shopping online?

All orders are subject to a delivery charge. For home deliveries that will be 10 CNY for all adresses in China.