1. General
These terms and conditions apply to H&M Gift Cards purchased in our H&M stores via our business partner SVS UK Limited (“H&M Gift Card”) and to our H&M Merchandise Cards ("H&M Merchandise Card" or "H&M e-Merchandise Card" jointly "H&M Merchandise Cards"). By purchasing a H&M Gift Card, or using the H&M Merchandise Cards, you accept these terms and conditions (“Terms and Conditions”). H&M reserves the right to interpret, modify, or terminate the Terms and Conditions without notice. The most recent Terms and Conditions will always be posted at hm.com.

H&M Gift Card and H&M Merchandise Cards may be used in H&M stores and online on hm.com in the country where the card was bought or where the H&M Mechandise Card was issued. You can use the H&M Gift Card and H&M Mechandise Card to pay for the full value or part of the value of your selected item(s). If your purchase online is not completely covered by H&M Gift Card or H&M Merchandise Cards you can use an additional payment method to complete the purchase. Please read more in the Payment section at hm.com. The receipt will always show the current balance of your H&M Gift Card. In addition, you can always check your current balance online at hm.com, in an H&M store or by contacting customer service (see below).

2. Validity
Each purchase of H&M Gift Card is limited to a maximum value of 1000 RMB. The minimum value for H&M Gift Card is 0,10 RMB. You can increase the balance of your physical H&M Gift Card by purchase of additional credit in any H&M store in the country where the card was bought.

H&M Gift Card is valid for 3 years from the date of the last activation or purchase. At the expiry of the validity period, the H&M Gift Card cannot be used for purchase, reactivated nor can the unused remaining value be refunded.

The H&M Gift Card can be used until the balance of the card is zero. If the balance of the card is zero for three months, the H&M Gift Card is invalid and cannot be activated or used again.

H&M Merchandise Cards are valid for 3 years from the date of the last activation or purchase. At the expiry of the validity period, the H&M Merchandise Cards cannot be used for purchase nor can the unused remaining value be refunded.

The H&M Merchandise Cards can be used until the balance of the card is zero. If the balance of the card reaches zero, the H&M Merchandise Card is invalid and cannot be activated or used again.

3. Return
If you use the online return process for items purchased with a H&M Gift Card, or H&M Merchandise Cards, a H&M e-Merchandise Card will be issued before refund to other payment methods will be performed. The H&M e-Merchandise Card will be sent to you by email after the return is complete. Please read more in the Return section at hm.com.

You are obligated to provide a correct email address for delivery of the H&M e-Merchandise Card. If the email address you have provided cannot be confirmed H&M reserves the right to withhold the delivery of the H&M e-Merchandise Card.

H&M Gift Card or H&M Merchadise Cards cannot be exchanged for cash.

If you wish to return the H&M Gift Card, please contact H&M Customer Service (see below).

4. Limited Liability
H&M cannot be held liable for H&M Gift Card or H&M Merchandise Cards once activated, which subsequently are lost, stolen, inactivated or damaged. Treat your H&M Gift Card and H&M Merchandise Cards as cash.

5. Privacy Policy
H & M Hennes & Mauritz GBC AB, is acting as the party responsible for all personal data that you provide H&M with. H&M therefore has a Privacy Policy outlining how your personal data will be processed and protected. You will find our Privacy Policy in full here.

6. Customer Service
Contact Details: H&M Customer Service

Email: customerservice.cn@hm.com
Phone: 4008-215-500
Calls cost: 0.19 ¥ per minute

7. Company information
H & M Hennes & Mauritz
(Shanghai) Commercial Co.Ltd
Registered address: B1-3F, No. 645-659 Middle Huai Hai Road,
Luwan District, Shanghai, P.R. China
Registered number: 310000400489745 Tax
Registration no: 310101794519276

SVS
Stored Value Solutions UK Ltd
West One, Bruntwood Offices 2nd Floor,
114 Wellington Street, Leeds LS1 1BA, UK
reg. no. 372019303100021