- We accept cards with MasterCard, Visa symbol or gift card.
- All transactions are encrypted for your safety*
- Your card will not be charged until we have shipped your order**.
** If the card transaction is approved, the amount will be reserved immediately and you will receive an order confirmation to your email. Your card will be debited when we dispatch your order. If you return any items the balance will in most cases be refunded to your credit card, less the return fee. If the credit card transaction is not approved, your order will be canceled. Please contact your bank or card provider if you have any questions about this.
You can use our gift cards, both physical gift cards and e-gift cards, in any H&M store and for shopping at hm.com. Both types of gift cards can be used in addition to card payments, but not in combination with other payment methods.
Returns and Refunds
Return made via postal services
If you want to return items that were paid for using only H&M Gift Cards, then you will be issued an e-gift card with an updated balance, even if you payed with a physical gift card. You will receive your new H&M E-Gift Card via email. If you used a combination of payment methods, you will be refunded to an e-gift card first. For example, if you used a combination of gift card and credit card. The return amount will be added to a gift card first. The rest will be refunded to the credit card you used at the time of purchase.
The following credit cards are accepted at H&M: Visa, and MasterCard.
A reservation of the amount on your credit card is made when you place an order. Your credit card will be debited when we dispatch your package.
We will refund the value of your returned items less the return fee of €2.99 to the card originally used for your purchase.
If you receive an email in which you are asked to give us card details or similar information, please be aware that this is not sent by H&M. H&M will only request account information in response to your queries via email or phone, or when there are unclarities with an order you have If you receive an email in which you are asked to give us card details or similar information, please be aware that this is not sent by H&M. H&M will only request account information in response to your queries via email or phone, or when there are unclarities with an order you have done, but we will never ask for bank details via email. Please do not respond to such requests. When we ask for personal data in an email then we will always ask you to contact H&M Customer Service. We will never ask you to respond via a link.
If you ever receive an email in which you are asked to give specific personal data via a link, do not reply to this, do not click on the link and delete it immediately.
For questions about emails you can always call H&M Customer Service.
What is a phishing email
Phishing email messages are designed to steal your identity and/or infect your computer with a virus. They ask for personal data, often by asking you to click on a link and directing you to websites or phone numbers where they ask you to provide personal data. The link will often try to infect your computer with a virus. After that personal details will be misused immediately via e.g. Java and Adobe Flash.