RETURNS

 

 

FAQ

You always have the right to withdraw from your order within 28 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last good(s) in your order. All our parcels contain a Return Form to use when you send items back. Fill in the Return Form using the code that best explains the reason for your return, and place this, together with the item(s) you wish to return in the parcel your order arrived in.

Return your items, using one of the return options below:

Please note that our Return policy may differ for Designer and Special collections when returning online purchases in store. 

Courier Pick up  - € 2.99

You can easily request for a courier to pick up your return. Please use “An Post’s ReturnPal App” to book a pick up from home, the office or any other address. The driver will provide a barcoded label at the time of collection.  Collection is available nationwide.

Drop off point – €2.99

You can return via drop off point using “An Post’s ReturnPal App” to book your return and create a return QR code. Take this to the post office where your return will be processed. Or you can visit https://www.returnmyshopping.ie to book your return, you will need a printer to print a return label. Place the label on the outside of your parcel and take to a post office where your return will be processed.

Return in store

You are always welcome to return items to any H&M store in Ireland, Just bring the Delivery note with the barcode along with the item(s) you wish to return to the store. We will make the refund to the credit or debit card originally used for your purchase. The store will not be able to refund any charges such as the delivery fee.

Designer Collections:
H&M are happy to exchange or refund any Designer items within 3 days of delivery. This applies to items purchased both online and in store.

Your return will cost €2.99. This will be deducted from the refund that you will receive.

Return made via postal services
If you want to return items that were paid for using only H&M Gift Cards, then you will be issued an e-gift card with an updated balance, even if you payed with a physical gift card. You will receive your new H&M E-Gift Card via email. If you used a combination of payment methods, you will be refunded to an e-gift card first. For example, if you used a combination of gift card and credit card. The return amount will be added to a gift card first. The rest will be refunded to the credit card you used at the time of purchase.

Example:
If you have ordered items for 400 and payed 200 with a gift card and 200 with a credit card and later return items to a value of 300, you will receive 200 to a new gift card and 100 to the credit card you used at the purchase.

Return made in store
If you paid using an H&M Gift Card and wish to return your purchase to an H&M store, you will be issued a new physical gift card, or a merchandise card.

If you used a combination of payment methods, you will be issued the whole amount to a new physical gift card, or merchandise card.

However, if you wish to be refunded the exact same was as you paid at purchase, you are always welcome to return as recommended by your Delivery note you have received.

Once we have received your returned parcel at our warehouse, we will send you a notice of cancellation via email, confirming reception of the parcel.
We will provide a refund using the same method used to make the payment within 14 days of receiving your notice of cancellation, provided we have received the item or evidence of you having sent back the item.

Like other items, you can return swimwear and underwear, just make sure the items are unworn and in their original condition.

If you have lost your return form, you can print it here or contact Customer Service to help you.

Please use the pre-printed address label that you have received with your parcel.

If you miss the address label, please send your item(s) to:
H&M
Hennes & Mauritz UK Ltd.
XPO Logistics
Radial Point
Stoke on Trent
ST4 4EX

You always have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last good(s) in your order. The easiest way to exercise your right of withdrawal is to simply fill in the return form attached in your parcel and return the goods to us, using the pre-paid return label we have provided you with. You will find the instructions on how to do this on the delivery note in your parcel. However, to meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order, before the withdrawal period has expired. H&M Customer Service, H&M Customer Service, PO Box 24005, EDINBURGH, EH1 9AG, 1890 710 277, customerservice.ie@hm.com.

 

Effects of withdrawal

We will refund all payments received from you, including the costs of our standard delivery option, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 28 days from the day on which you received your item(s). All our parcels contain a pre-paid return label for you to use when you send the items back. You will have to bear the direct cost of returning the goods, 2,99 €. If you want us to pick up your parcel at home; please see instructions on the delivery note and at hm.com.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.