Data privacy is of high importance for H&M and we want to be open and transparent with our processing of your personal data. 

We therefore have a policy setting out how your personal data will be processed and protected.

Who is the controller of your personal data?
The Swedish company, H&M Hennes & Mauritz GBC AB (“H&M”), is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law. 

H & M Hennes & Mauritz AB GBC
Mäster Samuelsgatan 46
106 38 Stockholm

Companies register: Bolagsverket/Swedish Companies Registration Office
Company registration number: 556070-1715
Authorised representative: Karl-Johan Persson
VAT registration number: VAT NO. SE556070171501

Where do we store your data?
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.

For transfers outside the EEA, H&M will use Standard Contractual Clauses and Privacy Shield as safeguards for countries without adequacy decision from the European Commission.

Who access your data?
Your data may be shared within the H&M group (for details on the companies within the H&M group, please refer to our annual report which may be found at The local H&M company will only act as  the personal data processor and processes the personal data on behalf of the Swedish company.

We never pass on, sell or swap your data for marketing purposes to third parties outside the H&M group. Data that is forwarded to third parties, is only used to provide you with our services. You will find what categories of third parties under every specific process below.

What is the legal ground for processing?
For every specific processing of personal data we collect from you we will inform you whether the provision of personal data is staturtory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequenses if you choose not to.

What are your rights?
Right to access: 
You have the right to request information about the personal data we hold on you at any time. You can contact H&M that will provide you with your personal data via e-mail.

Right to portability: 
Whenever H&M process your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data in a structured, commonly used and machine-readable format transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification: 
You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed. 

If you have a H&M account or Club membership you can edit your personal data under your account and membership pages.

Right to erasure:
You have the right to erase any personal data processed by H&M at any time except for the following situations

*you have an ongoing matter with Customer Service
*you have an open order which has not yet been shipped or partially shipped
*you have an unsettled debt with H&M, regardless of the payment method
*if you are suspected or have misused our services within the last four years
*your debt has been sold to a third party within the last three years or one year for deceased customers
*your credit application has been rejected within the last three months
*if you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping rules

Your right to object to processing based on legitimate interest: 
You have the right to object to processing of your personal data that is based on H&M legitimate interest. H&M will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.

Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.

You can opt out from direct marketing by the following means:

* following the instruction in each marketing mails
* by editing the settings of your H&M account

Right to restriction:
You have the right to request that H&M restricts the process of your personal data under the following circumstances:

*if you object to a processing based H&M legitimate interest, H&M shall restrict all processing of such data pending the verification of the legitimate interest.
*if you have claim that your personal data is incorrect, H&M must restrict all processing of such data pending the verification of the accuracy of the personal data.
*if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
*if H&M no longer needs the personal data but it is required for your to make of defending legal claims.

How can you exercise your rights?
We take data protection very seriously and therefore we have dedicated customer service personnel who handles your requests in relation to your rights stated above. You can always reach them at


Data Protection Officer:
We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer at and write DPO as subject matter.


Right to complain with a supervisory Authority: 
If you consider H&M to process your personal data in a incorrect way you can contact us. You also have the right to turn in a complaint to a supervisory authority.

Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.






H&M works to ensure that your privacy is protected when using our services. We therefore have a policy setting out how your personal data will be processed and protected. Please stay updated to any changes to this Privacy Policy by visiting our website. In the event of any conflict between the English and other language versions of this Privacy Policy, the English version shall prevail.

This Privacy Policy only concerns H&M customers and users of our online services. If you are applying for a position at H&M this Privacy Policy is not applicable. The privacy policy for applicants can be found on our career site.

Who is responsible for your personal data?
The Swedish company, H & M Hennes & Mauritz GBC AB (“H&M”), is the controller of the personal data you submit to us and responsible for your personal data under the applicable national data protection law and the Swedish Data Protection Act (1998:204), which implements the EU Data Protection Directive (95/46/EC). 

Where is your personal data stored?
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.

What types of personal data do we collect?
We will collect personal data that you submit to us, for example, when you place orders, contact our customer service or participate in competitions. The personal data that you submit to us may for example include contact information and payment information. In addition we may collect certain personal data from external sources such as credit information and address updates.  

How do we use your personal data?
We may use your personal data for the following purposes:

  • To create and manage your personal account at H&M
  • To process your orders and returns via our online services
  • To send text message notifications of delivery status
  • To contact you in the event of any problems with the delivery of your items
  • To answer your queries and to inform you of new or changed services
  • To send marketing offers such as newsletters and catalogues
  • To notify the winners in competitions arranged online
  • To manage your account by carrying out credit checks
  • To make analyses in order to provide you with relevant marketing offers and information
  • To validate that you are of legal age for shopping online
  • To send you surveys in order to give you a possibility to influence our offer and services
  • To test and improve our systems by which the services are provided
  • To prevent misuse or improper use of our services
  • To calculate the Club points you are entitled to as a Club member
  • To provide you with our WiFi Service in store
  • To comply with operational, audit, legal, regulatory, tax and accounting requirements, whether within or outside the jurisdiction you reside in.

If you elect not to provide your personal data to us for the above purposes, you may not be able to receive all of the services that we offer through our website. We will keep your data for as long as necessary to fulfil the purposes above or for as long as we are required by law. After this your personal data will be deleted.

What are your rights?
You have the right to request information about the personal data we hold on you at any time (free of charge once a year). If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legitimate grounds to keep the data, such as unsettled debts. You can withdraw your consent to us using the data for marketing purposes at any time. You can contact us by sending a letter or an email to H&M Customer Service.

Who has access to your personal data? 
Your data may be shared within the H&M group (for details on the companies within the H&M group, please refer to our annual report which may be found at We never pass on, sell or swap your data for marketing purposes to third parties outside the H&M group. Data that is forwarded to third parties, is only used to provide you with the services mentioned above, for example shipping agents in connection with the delivery of goods, media agencies for distribution of newsletter and credit reference or debt collection agencies for the purpose of credit rating checks, identity checks and debt collection.

For Hong Kong and Malaysia H&M will transfer your personal data to the following parties:

Company   Purpose of transfer
H & M Hennes & Mauritz UK Ltd Customer Service Center
H & M Hennes & Mauritz L.P. Customer Service Center 
Vision-X Enterprise Management, Ltd Customer Service Center 
Skandinaviska Enskilda Banken AB Payment Management
BARCLAY BANK PLC   Payment Management
Cybersource LTD Payment Management
XPO Supply Chain UK Limited Warehouse Services
MetaPack Limited Warehouse Services
Wndirect Limited   Transport Services
Cisco International Limited Supplier of WiFi Solution

How do we protect your personal data?
We have taken technical and organisational measures to protect your data from loss, manipulation, unauthorised access. We continually adapt our security measures in line with technological progress and developments. To make card purchases with us as secure as possible, all information is sent in encrypted form.  This means that the information is passed through a secure connection and that your personal data cannot be read by external parties. For card purchases we work with an authorised payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. When you pay by card, we reserve the right to carry out an identity check.

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. H&M uses cookies to enhance and simplify your visit. We do not use cookies to store personal information, or to disclose information to third parties. 

There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session. We use permanent cookies to store your choice of start page and to store your details if you select "Remember me" when you log in. We use session cookies when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag. 

You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

Third-party cookies
We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics and Optimizely. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.

The site and the H&M app may include links to other websites which do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects. 

Controller of personal data
H & M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46
106 38 Stockholm
Telephone: +46 (0)8 796 55 00
Fax: +46 (0)8 24 80 78

Companies register: Bolagsverket/Swedish Companies Registration Office
Company registration number: 556070-1715
Authorised representative: Karl-Johan Persson
VAT registration number: VAT NO. SE556070171501



H&M berusaha untuk memastikan bahawa privasi anda dilindungi semasa menggunakan perkhidmatan kami. Oleh itu, kami membuat dasar yang menetapkan cara data peribadi anda akan diproses dan dilindungi. Sila sentiasa ambil perhatian terhadap sebarang perubahan Dasar Privasi ini dengan melayari laman web kami. Jika terdapat sebarang konflik antara versi Bahasa Inggeris dengan bahasa lain bagi Dasar Privasi ini, versi bahasa Inggeris akan digunakan.

Dasar Privasi ini hanya mengambil berat terhadap pelanggan H&M dan pengguna perkhidmatan dalam talian kami. Jika anda memohon jawatan di H&M, Dasar Privasi ini tidak berkaitan. Dasar privasi untuk pemohon boleh ditemui dalam laman kerjaya kami.

Siapakah yang bertanggungjawab terhadap data peribadi anda?
Syarikat Sweden, H & M Hennes & Mauritz GBC AB (“H&M”), ialah pengawal data peribadi yang anda serahkan kepada kami dan bertanggungjawab terhadap data peribadi anda di bawah undang-undang perlindungan data negara yang berkenaan dan Akta Perlindungan Data Sweden (1998:204), yang melaksanakan Arahan Perlindungan Data EU (95/46/EC).

Di manakah data peribadi anda disimpan?
Data yang kami kumpulkan daripada anda disimpan dalam Kawasan Ekonomi Eropah (“EEA”) tetapi mungkin juga dipindahkan dan diproses dalam negara di luar EEA. Sebarang pemindahan data peribadi anda yang seumpamanya akan dijalankan menurut undang-undang yang berkenaan.

Apakah jenis data peribadi yang kami kumpul?
Kami akan mengumpulkan data peribadi yang anda serahkan kepada kami, sebagai contoh, apabila anda membuat pesanan, menghubungi khidmat pelanggan kami atau menyertai pertandingan. Data peribadi yang anda serahkan kepada kami mungkin termasuk maklumat perhubungan dan maklumat pembayaran. Selain itu, kami mungkin mengumpulkan data peribadi tertentu daripada sumber luaran seperti maklumat kredit dan kemas kini alamat.

Bagaimanakah kami menggunakan data peribadi anda?
Kami mungkin menggunakan data peribadi anda untuk tujuan berikut:

  • Untuk mencipta dan menguruskan akaun peribadi anda di H&M
  • Untuk memproses pesanan anda dan pengembalian melalui perkhidmatan dalam talian kami
  • Untuk menghantar pemberitahuan mesej teks bagi status penghantaran
  • Untuk menghubungi anda sekiranya terdapat sebarang masalah dengan penghantaran item anda
  • Untuk menjawab pertanyaan anda dan memaklumkan perkhidmatan baharu atau perubahan perkhidmatan kepada anda
  • Untuk menghantar tawaran pemasaran seperti surat berita dan katalog
  • Untuk memaklumkan pemenang dalam pertandingan yang dianjurkan dalam talian
  • Untuk menguruskan akaun anda dengan menjalankan pemeriksaan kredit
  • Untuk membuat analisis bagi menyediakan untuk anda tawaran dan maklumat pemasaran yang relevan
  • Untuk mengesahkan bahawa anda dalam lingkungan umur yang sah untuk membeli-belah dalam talian
  • Untuk menghantar anda tinjauan bagi memberikan anda kemungkinan untuk mempengaruhi tawaran dan perkhidmatan kami
  • Untuk menguji dan meningkatkan sistem kami yang mana perkhidmatan disediakan
  • Untuk menghalang penyalahgunaan atau penggunaan yang tidak betul terhadap perkhidmatan kami
  • Untuk mengira mata Club yang anda layak sebagai ahli Club
  • Untuk menyediakan anda dengan Perkhidmatan Wi-Fi kami di kedai
  • Untuk mematuhi keperluan operasi, audit, perundangan, penguatkuasaan, cukai dan perakaunan, sama ada di dalam atau di luar tempat bidang kuasa yang anda tinggal

Jika anda memilih untuk tidak memberikan data peribadi anda kepada kami bagi tujuan di atas, anda mungkin tidak dapat menerima semua perkhidmatan yang kami tawarkan melalui laman web kami. Kami akan menyimpan data anda selama yang diperlukan untuk memenuhi tujuan di atas atau selama yang dibenarkan oleh undang-undang. Selepas ini, data peribadi anda akan dipadam.

Apakah hak anda?
Anda mempunyai hak untuk meminta maklumat mengenai data peribadi anda yang kami simpan pada bila-bila masa (percuma sekali setahun). Jika data anda tidak tepat, tidak lengkap atau tidak relevan, anda boleh memohon supaya maklumat tersebut dibetulkan atau dikeluarkan. Kami tidak boleh mengeluarkan data anda apabila terdapat keperluan penyimpanan yang sah, seperti peraturan penyimpanan rekod atau apabila terdapat sebab lain yang sah untuk menyimpan data, seperti hutang yang belum diselesaikan. Anda boleh menarik balik kebenaran yang anda berikan kepada kami untuk menggunakan data bagi tujuan pemasaran pada bila-bila masa. Anda boleh menghubungi kami dengan menghantar surat atau e-mel kepada Khidmat Pelanggan H&M.

Siapakah yang mempunyai akses ke data peribadi anda?
Data anda mungkin dikongsikan dalam kumpulan H&M (untuk maklumat lanjut mengenai syarikat dalam kumpulan H&M, sila rujuk laporan tahunan kami yang boleh ditemui di Kami tidak sesekali mengedar, menjual atau menukar data anda untuk tujuan pemasaran kepada pihak ketiga di luar kumpulan H&M. Data yang dihantar kepada pihak ketiga, hanya digunakan untuk menyediakan anda dengan perkhidmatan yang dinyatakan di atas, sebagai contoh ejen penghantaran berhubung penghantaran barangan, agensi media untuk pengedaran surat berita dan rujukan kredit atau agensi pemungutan hutang untuk tujuan pemeriksaan rating kredit, mengenal pasti pemeriksaan dan pemungutan hutang.

Bagi Hong Kong dan Malaysia, H&M akan memindahkan data peribadi anda kepada pihak berikut:

Syarikat Tujuan pemindahan
H & M Hennes & Mauritz UK Ltd Pusat Khidmat Pelanggan
H & M Hennes & Mauritz L.P Pusat Khidmat Pelanggan
Vision-X Enterprise Management, Ltd Pusat Khidmat Pelanggan
Skandinaviska Enskilda Banken AB Pengurusan Pembayaran
BARCLAY BANK PLC Pengurusan Pembayaran
Cybersource LTD Pengurusan Pembayaran
XPO Supply Chain UK Limited Khidmat Gudang
MetaPack Limited Khidmat Gudang
Wndirect Limited   Khidmat Pengangkutan
Cisco International Limited Pembekal WiFi Penyelesaian

Bagaimanakah kami melindungi data peribadi anda?
Kami telah mengambil langkah teknikal dan berorganisasi untuk melindungi data anda daripada hilang, dimanipulasi, akses tanpa kebenaran. Kami berterusan menggunakan langkah keselamatan kami selaras dengan kemajuan dan perkembangan teknologi. Untuk membuat pembelian kad dengan kami selamat yang mungkin, semua maklumat dihantar dalam bentuk yang disulitkan. Ini bermakna bahawa maklumat dihantar melalui sambungan yang selamat dan data peribadi anda tidak boleh dibaca oleh pihak luar. Untuk pembelian kad, kami bekerja dengan ejen pembayaran sah yang membantu kami memeriksa secara terus dengan bank anda bahawa kad tersebut sah untuk pembelian. Ejen pembayaran kami memproses butiran kad anda menurut standard keselamatan antarabangsa PCI DSS, yang dibangunkan oleh syarikat kad VISA, MasterCard, Diners, American Express dan JCB. Ini bermakna bahawa butiran kad anda diproses dengan tahap keselamatan yang sangat tinggi. Apabila anda membayar menggunakan kad, kami mempunyai hak untuk menjalankan pemeriksaan identiti.

Kuki ialah fail teks kecil yang disimpan ke komputer atau peranti mudah alih anda dan semasa lawatan seterusnya, diperoleh semula dari komputer atau peranti mudah alih anda. H&M menggunakan kuki untuk meningkatkan dan meringkaskan lawatan anda. Kami tidak menggunakan kuki untuk menyimpan maklumat peribadi, atau untuk mendedahkan maklumat kepada pihak ketiga.

Terdapat dua jenis kuki: kekal dan sementara (kuki sesi). Kuki kekal disimpan sebagai fail pada komputer atau peranti mudah alih anda selama tidak lebih daripada 12 bulan. Kuki sesi disimpan sementara dan hilang apabila anda menutup sesi pelayar anda. Kami menggunakan kuki kekal untuk menyimpan pilihan halaman mula anda dan untuk menyimpan butiran anda jika anda memilih "Ingat saya" apabila anda melog masuk. Kami menggunakan kuki sesi apabila anda menggunakan fungsi penapisan produk, untuk memeriksa sama ada anda melog masuk atau jika anda meletakkan item dalam beg pembelian anda.

Anda boleh memadamkan kuki dengan mudah dari komputer atau peranti mudah alih anda menggunakan pelayar anda. Untuk arahan mengenai cara mengendalikan dan memadamkan kuki, sila lihat di "Bantuan" dalam pelayar anda. Anda boleh memilih untuk menyahdayakan kuki, atau menerima pemberitahuan setiap kali kuki baharu dihantar ke komputer atau peranti mudah alih anda. Sila ambil perhatian bahawa jika anda memilih untuk menyahdayakan kuki, anda tidak akan dapat memanfaatkan semua ciri yang disebut diatas.

Kuki pihak ketiga
Kami menggunakan kuki pihak ketiga untuk mengumpulkan statistik secara agregat dalam alat analisis seperti Google Analytics dan Optimizely. Kuki yang digunakan ialah kuki jenis kekal dan sementara (kuki sesi). Kuki kekal disimpan pada komputer atau peranti mudah alih anda selama tidak lebih daripada 24 bulan.

Laman dan aplikasi H&M mungkin menyertakan pautan ke laman web lain yang tidak berada dalam seliaan kami. Kami tidak boleh menerima sebarang tanggungjawab bagi perlindungan privasi atau kandungan laman web ini, tetapi kami menawarkan pautan ini untuk lebih memudahkan pelawat kami mencari maklumat lanjut mengenai subjek tertentu.

Pengawal data peribadi
H & M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46
106 38 Stockholm
Telefon: +46 (0)8 796 55 00
Faks: +46 (0)8 24 80 78

Pendaftar syarikat: Pejabat Pendaftaran Syarikat Bolagsverket/Sweden
Nombor pendaftaran syarikat: 556070-1715
Wakil yang dibenarkan: Karl-Johan Persson
Nombor pendaftaran VAT: NO. VAT SE556070171501



1. General
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with H & M Hennes & Mauritz GBC AB, hereinafter referred to as “H&M”, ”us ” or ”we”, at the H&M website, mobile website, or mobile application (jointly referred to as  ””).

By using and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons of legal age, 18 or 20 years, or older depending on your place of recidency, who are not under guardianship, and are not acting in capacity as a company, with a physical address in one of the countries that H&M provides deliveries to can place an order. More information can be found on our customer service pages - Delivery.

The inclusion of any products or services on at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on at the time you place your order.

H&M want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

2. Prices and delivery charges
The prices displayed at does not include a delivery charge.
The price does not include import taxes or custom duties. Import taxes/custom duties will be charged by your carrier at delivery and H&M does not compensate these charges.

If the value of your order exceeds the toll free limit in your market extra fees will be applied upon delivery. Please check with your local customs office for more information. You can also read more here.

The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. For more information regarding delivery cost please visit our customer service pages for further information. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.

3. Ordering/conclusion of contract
The ordering option available to you is via Please visit our customer service pages for further information.
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact H&M Customer Service who will settle the refund.

4. Delivery
H&M exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.

H&M endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 4 to 10 working days following confirmation of an order. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.

You will find the full Delivery Policy here.

If your order does not arrive by the scheduled date, please contact H&M Customer Service via telephone or via email. Please visit our customer service for further information.

5.  Withdrawal of Order
You may return your order from the date you place the order until [7/14/30] days after receipt of the ordered items. Please note that you will bear the cost of the return of the items to H&M, unless otherwise stated by your local customer rights legislation. You will find the full Returns Policy at here.

If you wish to return your order, please provide us with notice in writing either by post, preferably by using the pre-printed return form in your parcel, or by sending a letter to H&M Customer Service, please visit our customer service for contact information. You can also provide us with notice by filling in and submitting the standard form issued by your local Consumer Rights Authority. You will have to return the item(s) to us as set out in section 6 (Returns) below within the [7/14/30] day period set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.

If the item you have received is defective, please notify H&M promptly and return the item in accordance with section 6 (Returns) below. H&M will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.

6. Returns
H&M guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns Policy.

Where H&M operates the site in US Dollars, H&M is  not responsible for currency fluctuations that occur when  issuing refunds to a credit or debit card denominated in a currency other than US Dollars. We will not refund any bank charges.

7. Payment methods
You can pay for your goods as set out below.

Payment before delivery
Credit card or debit card

You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. H&M reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks. Please note that any applicable bank charges will be borne by you.

Please note that we are unable to accept gift cards and merchandise cards as forms of payments via

You will receive the legally required invoice document in the Shipping Confirmation e-mail.

8. Our Liability
Nothing in these Terms shall exclude or limit H&M's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

H&M accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

H&M is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on shall be limited to the total price of your order.

9. Colours
We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

10. Guarantee
If there are defects in the goods you have purchased, H&M abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

11. Assignment
H&M reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.

12. Severance
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Ownership of rights
All intellectual property rights, such as trademarks and copyrights at remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of H&M.

14. Company Information
H & M Hennes & Mauritz GBC AB
Registered office: Mäster Samuelsgatan 46 A, 106 38 Stockholm, Sweden
Registered number: 556070-1715

Please visit our customer service pages for information about local VAT registrations and further contact information.