You have 30 days to decide if an item is right for you. If you decide to make a return, head to any H&M store in Canada or register your return in the return portal.

RETURN POLICY
H&M will refund most items within 30 days of delivery, provided it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached, with the following exceptions:

• After 30 days you will receive an e-merchandise credit.
• For hygienic reasons, bodysuits, hosiery, underwear, swimwear (excluding bikini tops), cosmetics, earrings, and face masks cannot be returned online or in stores.
• Sale items are final sale — returns or exchanges will not be accepted.
•Items purchased with a discount code or during a site-wide promotion are not considered final sale unless they are in the SALE section. These are subject to the same return policy as full-priced items.
• We do not accept returns of restricted items. Read more about restricted items.
• Gift cards are Final Sale.
• Special collections and designer collaborations may be subject to a return policy which differs from our standard return policy above
• A small number of products cannot be returned to store. Should you try to return one of these items, our store staff will support you in other ways to place your return

You cannot exchange items online. If you prefer items in another color, or size, please return the items you don’t like and place a new order on hm.com.

RETURN VIA PUROLATOR ($4.99, ALWAYS FREE FOR H&M MEMBERS)
To return items via Purolator, simply show the QR code when you hand over your package at a Purolator location or print and affix the label provided in our Returns Portal. This label is pre-paid and pre-addressed. The return shipping fee of $4.99 will automatically be deducted from your refund.

You can easily return items by following these steps:

1. Place the items in a suitable bag or box, e.g. the one you received your parcel in.
2. Download the QR code provided in our Returns Portal to show when handing your parcel over at your preferred Purolator location.
3. Take your parcel to a convenient Purolator location.

If you prefer to print your own label, you may drop off your return at any of the Purolator locations here.

We will issue a refund to the original form of payment. Please allow up to 14 days for your transaction to process.

If you have any other questions, please contact customer service Monday - Sunday from 8AM - 11PM EST at 855-272-7007.

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