1. General
These terms and conditions apply to H&M Gift Cards purchased via our business partner SVS Canada Limited in any of our H&M stores or on hm.com (“H&M Gift Card” or "H&M e-Gift Card", jointly "H&M Gift Cards") and to our H&M Merchandise Cards ("H&M Merchandise Card" or "H&M e-Merchandise Card" jointly "H&M Merchandise Cards"). By purchasing H&M Gift Card, or using the H&M Merchandise Cards, you accept these terms and conditions (“Terms and Conditions”). H&M reserves the right to interpret, modify, or terminate the Terms and Conditions without notice. The most recent Terms and Conditions will always be posted at hm.com.
H&M Gift Cards and H&M Merchandise Cards may be used in H&M stores and online on hm.com in the country where the H&M Gift Cards was bought or where the H&M Merchandise Card was issued. You can use the H&M Gift Cards and H&M Merchandise Cards to pay for the full value or part of the value of your selected item(s). You must present an H&M e-Gift card e-mail with barcode either printed or on your mobile device to redeem in-store. No reproductions or entries from e-Gift card wallets will be accepted. If your purchase online is not completely covered by H&M Gift Cards or H&M Merchandise Cards you can use an additional payment method to complete the purchase. Please read more in the Payment section at hm.com. The receipt will always show the current balance of the H&M Gift Cards and H&M Merchandise cards used in the transaction. In addition, you can always check your current balance online at hm.com, in an H&M store or by contacting customer service (see below).
2. Payment
If you order your H&M Gift Cards online your order and payment will be processed and dispatched by SVS Canada Limited, however your credit/debit card statement will show H&M.com Gift Card Purchase.
SVS only accepts credit cards as payment for H&M Gift Cards. You need to be 18 years, in order to pay with a credit card.
3. Delivery
You will receive the H&M Gift Card within 8-12 days from date of order. H&M will not be liable for any failure or delay in delivery.
You are obligated to provide a correct address for delivery of the H&M Gift Card. If you order a H&M e-Gift Card you are obligated to provide a correct email address for delivery. If the address you have provided cannot be confirmed H&M reserves the right to withhold the delivery of the H&M Gift Card.
4. Validity
Each purchase of H&M Gift Cards is limited to a maximum value of CAD 400. The minimum value for H&M Gift Cards is CAD 25. You can increase the balance of your physical H&M Gift Card by purchase of additional credit in any H&M store in the country where the card was bought.
The H&M Gift Cards can be used until the balance of the card is zero. If the balance of the card is zero for three months, the H&M Gift Card is invalid and cannot be activated or used again.
The H&M Merchandise Cards can be used until the balance of the card is zero. If the balance of the card reaches zero, the H&M Merchandise Card is invalid and cannot be activated or used again.
5. Return
If you use the online return process for items purchased with a H&M Gift Cards, or H&M Merchandise Cards, a H&M e-Merchandise Card will be issued before refund to other payment methods will be performed. The H&M e-Merchandise Card will be sent to you by email after the return is complete. Please read more in the Return section at hm.com
You are obligated to provide a correct email address for delivery of the H&M e-Merchandise Card. If the email address you have provided cannot be confirmed H&M reserves the right to withhold the delivery of the H&M e-Merchandise Card.
H&M Gift Cards or H&M Merchandise Cards cannot be exchanged for cash.
6. Limited Liability
H&M cannot be held liable for H&M Gift Cards or H&M Merchandise Cards once activated, which subsequently are lost, stolen, inactivated or damaged. Treat your H&M Gift Cards and H&M Merchandise Cards as cash.
7. Privacy Policy
H & M Hennes & Mauritz GBC AB, is acting as the party responsible for all personal data that you provide H&M with. H&M therefore has a Privacy Policy outlining how your personal data will be processed and protected. You will find our Privacy Policy in full here.
8. Customer Service
Contact Details: H&M Customer Service
Email: customerservice.ca@hm.com
Phone: 1-855-272-7007 (toll free)
9. Company information
H & M Hennes & Mauritz Inc.
Registered office: 1 Dundas Street West, Suite 1808, Toronto, ON M5G 1Z3, CA
Registered number:[**]
GST no: GST 88763 4400RT0001
SVS
Stored Value Solutions Canada Ltd.
1600 - 925 West Georgia Street,
Vancouver BC V6C 3L2, Canada
reg. no. BC0897660