DELIVERY

 

FAQ

Items ordered in the UK can only be delivered to persons 18 years or older, with an address in the UK (excluding the Channel Islands, BFPO and mail forwarding companies).

Certain items have transportation restrictions, and cannot be shipped to some locations. Read more here.

You can choose between our Standard Delivery or Next Day Delivery:

Standard delivery (Free for H&M Club members / £3.99):
We will deliver your purchase within 2-3 days after receiving your order confirmation. We will deliver 7 days a week, except Bank Holidays. 

Nominated Delivery Slot (£7.99):
We offer the possibility to select a preferred home delivery date and time. The check-out will present all available options for a given address. We deliver 7 days a week, except Bank Holidays. If you need to amend the chosen day or time, you will need to contact the carrier, UK Mail, directly whom will then offer a variety of new delivery options.

Next day delivery (£5.99):
We also offer a next day delivery for orders placed before 9 pm. Your parcel will be delivered the next day before 8 pm. We will deliver to residential addresses 7 days a week, except Bank Holidays and to Parcel Shop on working days (no delivery on Sundays and Bank Holidays). Orders placed after 9 pm will be delivered within 2 days. 

Pick-up in store (Free for H&M Club members / £3.99 or free over £20)
You can also use our Click & Collect service, just select Pick-up in store in the checkout. You will receive confirmation by text message and email. Your parcel will arrive to the selected store within 2-3 days, Monday-Saturday. You have 7 days to collect your parcel from the date it arrives to the H&M store, just remember to bring your ID and your Pick-up code as we are not able to hand over your parcel without it.  
Pick-up in store is available in selected stores in the UK. If your area is applicable for the Click & Collect service, you can search for the closest location in the checkout by typing in your postal code

During high season and Sale, delivery might take a little longer and some delivery options might not be available.

We offer you the following delivery options:

Delivery to your home address: select Home delivery as delivery location in checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address: select Home delivery as delivery location in checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery to a Parcel Shop: select this option and search for a convenient Parcel Shop by entering a postcode.If you nominate someone else to pick up the parcel on your behalf, they must bring your ID as well as their own ID.

Pick-up in store: Search by postcode to find your nearest H&M store. 

You can buy online and pick-up your order in a designated H&M store. It´s free for H&M Club members / £3.99 or free over £20.

In the checkout, you simply select the Pick-up in store option. You will receive confirmation by text message and email. Your parcel will then arrive to the selected store within 2-3 days, Monday-Saturday.

You have 7 days to collect your parcel from the date it arrives to the H&M store, Just remember to bring your ID and your Pick-up code as we are not able to hand over your parcel without it.  

You can identify yourself with:

  • Passport or driving licence
  • Credit/debit card
  • Utility Bill
  • Monthly statement 

If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID. 

After 7 days, any uncollected parcels will be returned to our warehouse, and you will be notified by email. You will also receive a return confirmation when the parcel reaches our warehouse and your refund will be processed. For full info about returns and refunds please go to Returns.

Pick-up in store is available in selected stores in the UK. If your area is applicable for the Click & Collect service, you can search for the closest location in the checkout by typing in your postal code.
During high season and Sale, delivery might take a little longer.

The Standard Delivery fee is £3.99/FREE for H&M Club. The fee for Nominated delivery slot is £7.99, and Next Day Delivery is £5.99.

Pick-up in store is £3.99/FREE for H&M Club.

As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My H&M.

If unable to deliver a package according to your chosen delivery option it will automatically be returned to H&M.