WE’D LOVE TO HEAR FROM YOU
Due to high demand and the additional health and safety measures now in place to protect our logistics teams, our deliveries and returns may take a little longer to process.
Standard delivery is expected within 2-4 days and we aim to refund all online orders within 14 days of you returning the items. You will receive an email once your return has been processed at our warehouse and then you will be refunded to your original payment method.
Our Customer Service team is working hard to help you. Our phonelines are open and you can also contact us via chat or social media.
Thank you for your patience and understanding at this time.
03 44 736 9000
Calls from a UK landline will be at the basic national call rates. Mobiles may vary, please check with your provider.
Chat with us
You can chat with our Virtual assistant 24/7 for answers to frequently asked questions and be put through to a live agent if you need more help during our opening hours below.
Monday - Friday: 8am - 9pm
Saturday: 9am - 6pm
Sunday: 9am - 5pm
Klarna - If you have any questions regarding your payment, please contact Klarna customer service.
If you have placed an order using our H&M instalment credit option and wish to make a complaint, please click here.