Question 1

Macau

Accepted Answer

Delivery fee: HK $39.90Your parcel will be delivered within 3-6 business days to your home or an alternate delivery address.You may change the delivery address during check out. At the moment, all orders are shipped out from our warehouse in the Netherlands. Occasionally, you may experience a longer delivery lead time, especially during sales periods. Bank fees Please note that your bank might add additional fees for cross border payments. H&M does not compensate these charges. You can check with your bank for more information.Tax duties No tax duties applicable for Macau

Question 2

Taiwan

Accepted Answer

Delivery fee: NT$149Your parcel will be delivered within 3-6 business days to your home or an alternate delivery address.You may change the delivery address during check out. At the moment, all orders are shipped out from our warehouse in the Netherlands. Occasionally, you may experience a longer delivery lead time, especially during sales periods.Import taxes/custom duties Please note that If the value of your order exceeds the toll free limit in your market extra, fees will be charged for import taxes/custom duties upon delivery. H&M does not compensate these charges.You can check with your local Customs Office for more information.  How to pay these fees: Once the parcel has entered the destination market it will be held by Customs for clearance. During this time, import duties and tax fees (should they apply) will be calculated by the present authority. Our transport partner will contact you once the order has reached the local Customs and inform you what you need to pay before the order can go through customs.  Bank fees Please note that your bank might add additional fees for cross border payments.H&M does not compensate these charges.You can check with your bank for more information.Tax duties Applicable on orders over NT$ 2,000

Question 3

Can I cancel or amend my order?

Accepted Answer

We start processing your order quickly which means we can’t make any changes once it’s confirmed. This includes changing the delivery address or delivery option.However you may be able to cancel your order and place a new one instead as we have a short grace period after the order is confirmed.Sign in to My Account and view your online orders under My Purchases. If the ‘Cancel Order’ button is visible, you can select this option and your order will be cancelled. If the button is not visible, it is too late to cancel your order as processing has begun. Should you need to, you can find out about return options instead here.