Question 1

What is phishing?

Accepted Answer

Phishing is a type of scam whose aim is to trick you into giving away personal information or handing over money by clicking bad links.This is often done by pretending to be a legitimate company, asking you to click a link or download a file.Be mindful of emails that ask you to do something right away or that ask for your personal information. Don't trust offers that look too good to be true.Phishing isn't limited to emails, so watch out for suspicious pop-ups, websites,  social media posts and sms.

Question 2

Tips to avoid phishing

Accepted Answer

Email security: Emails from H&M have recognisable addresses, always ending with @hm.com, such as @cs.hm.com or @delivery.hm.com.If you are unsure about where an email comes from, don’t reply or engage with it. Contact us through our official channels and we will help you verify its legitimacy.Link safety tips: Before clicking any link, hover over it to preview the URL and avoid links, QR codes or attachments from untrusted sources.Language red flags: Be aware of bad spelling or unusual variations.  Phishing emails often contain grammatical or other errors. Stay vigilant as that is not always the case.Avoid urgent traps: Scammers want you to act fast and not think your decisions through. Ignore urgent, unexpected requests for payment information.

Question 3

Report a scam

Accepted Answer

We will only ask for payment details to complete your purchase at hm.com and will never ask you to pay to take part in any competition, event or similar. Making a purchase may be required to participate, but no extra payment will be requested. Contact us  if you are a victim of a phishing scam where someone pretended to be H&M and never engage with a message you suspect is phishing. We recommend that you report suspected scams to your local police authority.Contact your bank if you think you have initiated a transaction because of  a suspected phishing attempt. Change the password as soon as possible of any accounts you believe have been compromised.By sharing your understanding of these best practices with your friends and family, you can contribute to a more secure shopping environment for all. We are here to help you shop securely.

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