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RETURN POLICY
If you are not satisfied with your order you have 30 days after receiving it to make a return. Items must be in good condition with all the labels attached. For more information check our <a href="https://www2.hm.com/en_ph/customer-service/legal-and-privacy/terms-of-use.html">terms and conditions</a>.
&nbsp;
TO RETURN AN ONLINE PURCHASE HERE'S HOW: 1. REGISTER A RETURN Click on "Register return" and follow the instructions provided in the portal.​
2. PACK Pack the selected items in the same packaging you received your order or in a secure parcel. Write your Return Tracking Number on the outside of the package.​
3. FINDING YOUR RETURN TRACKING NUMBER&nbsp; Check your email titled "RETURN REGISTERED" and click the "Track Your Return" box below to find the tracking number in your order details.
4. DROP OFF Take the parcel to your nearest J&amp;T Drop-off location. Find a location <a href="https://www.jtexpress.ph/find-branches">here</a>. When your return parcel is in transit, you will receive an email with a link for tracking

Return is free.​
You can easily return items by arranging a home collection.​
Follow these steps: ​
1. Tear off the Return Form and fill in the code that best explains the reason for your return. ​
2. Place the Return Form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from H&amp;M. ​
3. Arrange for a home collection. ​
Home collection with UPS ​
​
Click&nbsp;<a href="https://connectrl.ups.com/hmreturns/">here</a>&nbsp;to access the UPS return portal. You will find details on how to print a return label, book your return, and schedule a pick-up.​
​
If you have lost your Return Form, you can print it&nbsp;<a href="https://www2.hm.com/content/dam/Customer-Service/returns-note/2021_EN_SG_Return%20Form.pdf">here</a>. ​
The return process typically takes around 14 days from the date the parcel has been collected. Once your parcel is received at our warehouse, we will process a refund for the returned items to the original payment method used for the purchase. Please note that refunds generally take 3-5 business days to reflect on your account, though the exact timing may vary depending on your issuing bank. ​
Please note, that H&amp;M will not be able to refund any additional charges, such as import taxes/customs duties, or cross border fees, applied by your local customs office or bank. ​

RETURN POLICY ​
If you are not satisfied with your order, you have 30 days after receiving it to make a return. Items must be in good condition with all the labels attached. ​
For more information check our&nbsp;<a href="https://www2.hm.com/en_ph/customer-service/legal-and-privacy/terms-of-use.html">terms and conditions</a>. ​
&nbsp;
TO RETURN AN ONLINE PURCHASE
HERE'S HOW: ​
​ 1. REGISTER A RETURN​
Click on "Register a return" and follow the instructions provided in the portal.​
2. PACK​
Pack the selected items in the same packaging you received your order or in a secure parcel. Write your Return Tracking Number on the outside of the package.​
3. DROP OFF​
Take the parcel to your nearest J&amp;T Drop-off location. Find a location <a href="https://www.jtexpress.ph/find-branches">here</a>. When your return parcel is in transit, you will receive an email with a link for tracking.​
4. REFUNDS​
Returns processing takes up to 14 days from the drop-off date. Once your parcel is received, refunds will be processed within 14 days to the original payment method. Keep the drop-off receipt as proof of return.

Products purchased from our online store cannot be returned to physical stores.

Visit our Returns Portal to register your return. You’ll receive a QR code to show at the Post Office who will print and ship the package for you or you can download and print the label at home. 
All store purchases must be returned in store.

Please return the faulty item to us to receive a refund back to your original method of payment.

We process orders quickly, so once confirmed, no changes can be made. This includes modifications to the delivery address or option. However, you may be able to update these details directly with the courier or cancel your order and place a new one, as there is a short cancellation window after confirmation.
To cancel, sign in to My Account and view your orders under My Purchases. If the ‘Cancel Order’ button is visible, you can select it to cancel your order. If not, it’s too late to cancel as processing has already begun.
If needed, you can explore return options <a href="https://www2.hm.com/en_ph/customer-service/returns.html">here</a>.

Returns

You will be refunded through the same payment method that you used to make the purchase.
Returns processing takes up to 14 days from the drop-off date. Once your parcel is received, refunds will be processed within 14 days to the original payment method.​
Please note, that H&amp;M will not be able to refund any additional charges, such as import taxes/customs duties, or cross border fees, applied by your local customs office or bank.
If more than 28 days have passed and your return is not registered, please contact <a href="https://www2.hm.com/en_ph/customer-service/contact.html">Customer Service.</a>

Please allow up to 28 days for your refund to be issued.
Your delivery fee will be refunded if you return all items in your order. Once we have processed your return in our warehouse, we will send you an email as notice of cancellation.
If you have not received your return email after 28 days, please <a href="https://www2.hm.com/en_ph/customer-service/contact.html">contact us w</a>ith your order number and our team will be happy to help!

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