It pays off to be a member

The H&M Membership is a digital loyalty programme where you collect points with every purchase, both in store and online. When collecting points, you unlock special offers, rewards, exclusive event invitations and much more.

You will find all your digital receipts from store and online purchases in your membership account. Our membership is free to join, but you must be 18 years to become a member or 16 with consent from your parents or legal guardian.

Your membership ID can be found on your account page. You can also create an alternative ID to use when purchasing in store. Simply ask the cashier at your nearest H&M store to create one for you.

All your purchases in-store and online are rewarded with points. To collect points in store, always remember to scan your membership ID via the H&M app. You can also earn points by completing your profile, earning you 20 points, by recycling your garments earning you 20 points, by bringing your own bag when you shop in-store earning you 3 points, and by inviting your friends to become members you'll earn 50 points for every new member that completes their first purchase. Your points will be displayed on your membership account which can take up to 24 hours to update.

You will find your latest offers and rewards on your account page in the H&M app or on hm.com. Please note that once you redeemed a discount or reward, it cannot be returned or reused. If you return an item, the points you earned from that item will be deducted from your points balance.

Your membership level will be upgraded to the Plus level once you reach 300 points.

For every 100p you collect, you unlock one £3 Bonus Voucher. This voucher can be redeemed both at the checkout online by selecting Add to Bag, or in store by selecting Activate in Store. Please note that by activating the Bonus Voucher in store, a 15 minute count down will start and the discount must be applied before the countdown ends. The Bonus Voucher amount is distributed evenly across each item of your purchase and not on the total amount. This means that if you return one or more items, you will be refunded the amount you paid for each individual item you are refunding.

Bonus Vouchers will not be refunded / reissued if you make a return or exchange. The Bonus Voucher amount is distributed evenly across each item of your purchase, so if you return one or more items, you will be given a refund for the amount that you paid for each item. Exchanges are available in store only, where you will be given an exchange for an item of the same value to the one you are returning.

As a Member you will receive 25% off one item on your birthday! The discount is valid for two weeks from the date of your birthday. To be eligible you must have one store or online purchase registered in your account. 

Bonus Vouchers will appear on your My Account page 30 days after you reached enough points. A maximum of 5 Bonus Vouchers can be earned each month, and a maximum of 20 Bonus Vouchers can be earned per year.

Vouchers cannot be used to purchase H&M gift cards and certain collections. The amount of vouchers that can be redeemed per transaction may be limited. Please view the voucher in My Account for the individual terms and conditions.

Bonus Vouchers must be used within 6 months and the expiry date can be found below on each voucher on your My Account page in the H&M app or hm.com.

Once you unlock the Plus level, you will keep the Plus member status for the remainder of the current membership year as well as the entire membership year that follows. Your Plus membership expires only if you collect less than 300 points within one full membership year.

All receipts and order confirmations can be found under the My Account page.

Once you create your account at hm.com or via the H&M App, the Welcome Offer will appear in your membership account under My Account. This can take up to 24 hours. If you haven't received it by then, please contact our Customer Service team.

The membership card can be found on the My Account page.

No, your H&M Membership is currently only valid in the UK.

Please see detailed information regarding personal information under the Privacy notice.

When shopping online
Select Pay later as your payment option at checkout. Using Pay later online will automatically activate Pay later for use in store.

When shopping in-store
If you've used Pay later online before and have the latest version of the H&M app, you are all set to use Pay later in store. Just show the cashier your QR-code. As soon as it's scanned, the purchase is registered.

If you've not used it online before, make sure that your H&M app is updated. Activate Pay later easily under My Account, where you find your member QR-code. 

You can always check if Pay later is activated under My Account, by clicking on your member QR-code. 

More information about Pay later and how to use the services online and in store can be found here.