The H&M membership is a digital loyalty program where you collect points with every purchase, both in store and online. When collecting points, you unlock special offers, rewards, exclusive event invitations and much more.

You will find all your digital receipts from store and online purchases in your membership account. Digital receipts appear 45 minutes after your purchase.

Our membership is free, but you must be 18 years old to become a member or 16 with consent from your parents or legal guardian.

Your membership ID can be found on your account page. You can also create an alternative ID to use when purchasing in store. Simply ask the cashier at your nearest H&M store to create one for you.

Get more — become a member here.

All your purchases in store and online are rewarded with points. You can also earn points by rating and reviewing your purchases as well as by completing your profile. Your points will be displayed on your membership account and are updated within 24 hours when you make a purchase.

You will receive updated information about your current offers and rewards on your account page in your H&M app or on hm.com. Please note that once you redeemed a discount or reward, it cannot be returned or reused. If you return an item, the points you earned from that item will be deducted from your points balance.

H&M Club is now H&M Membership and includes more benefits, more ways to collect points, and two levels of membership. 

Your Bonus Voucher can be applied at the checkout online by selecting Add to Bag, or in store by selecting Activate in Store. Please note that when selecting Activate in Store, a 15 minute count down will start and the Bonus Voucher must be redeemend within this time window. The Bonus Voucher amount is distributed evenly across each item of your purchase and not on the total amount. This means that when you return one or more items, you will be given a refund for the amount you paid for each individual item you are returning.

Bonus Vouchers will not be refunded / reissued if you make a return or exchange. The Bonus Voucher amount is distributed evenly across each item of your purchase, so if you return one or more items, you will be given a refund for the amount that you paid for each item. Exchanges are available in store only, where you will be given an exchange for an item of the same value to the one you are returning.

Your Bonus Voucher can be applied both at the checkout online by selecting Add to Bag, or in store by selecting Activate in Store. Please note that by selecting Activate in Store, a 15 minute count down will start and the voucher must be used within this time window. The Bonus Voucher amount is distributed evenly across each item of your purchase and not on the total amount. This means that if you return one or more items, you will be refunded the amount you paid for each individual item you are refunding.

Bonus Vouchers will not be refunded / reissued if you make a return or exchange. The Bonus Voucher amount is distributed evenly across each item of your purchase, so if you return one or more items, you will be given a refund for the amount that you paid for each item. Exchanges are available in store only, where you will be given an exchange for an item of the same value to the one you are returning.

Bonus vouchers will appear under My Account 30 days after you reached enough points.

Bonus vouchers must be used within 6 months. 

All reciepts and order confirmations can be found under My account.

Your points are valid 12 months from your membership start date, which can be found on your membership card. At the end of each membership year, all points will be reset, and a new membership year starts.

Your membership level will be upgraded to Plus once you reach 300 points.

You will keep your Plus level status for the remainder of the membership year during which you reached enough points and the full year that follows.

If you were unable to register your purchase by scanning your membership ID, simply bring in your receipt back to one of our stores and our store team can assist you in having the points post-registered. Alternatively, points can also be post-registered by contacting our customer service team.

You collect one point for every £1.

Once you created your account at hm.com or in the H&M App, the Welcome offer will appear in your membership account under My Account. This can take up to 24 hours. If you haven't received it by then, please contact our Customer Service team.

You don't need the H&M App to become a H&M member as you can also register your account at hm.com.

With your email address and your password. 

The membership card can be found under My Account.

No, your H&M Membership is currently only valid in the UK.

Please see detailed information regarding personal information under the Privacy notice.

This depends on the offer as expiry dates vary. All expire dates are displayed on each offer.

This depends on the offer as expiry dates vary. All expire dates are displayed on each offer.

Yes, all purchases in store and online will reward you points except for gift cards and charity items.

 You'll get 20 points for completing your profile.

You can activate Pay later online, before or during checkout. To be able to shop in our store, make sure you have the latest version of the H&M app installed before you activate.

Our Pay later service works both online and in store.  

When shopping online

When you're ready to check out online just select Pay later as you payment option at the checkout. 

Shopping with Pay later in store

If you haven't shopped online using our latest version of the H&M app , download the app, sign up to become a member and follow the activation steps for Pay later. If you have shopped online with Pay later and have the latest version of our app, all you have to do at the cash desk is to show the cashier your member QR-code. As soon as the QR-code is scanned, the purchase is registered.

You can cancel your membership anytime by contacting Customer Service.