For purchases made in our stores, we accept returns of unworn, unwashed, and undamaged merchandise purchased in our retail stores for full refund or exchange within 7 days of the original purchase, accompanied by the original receipt.

For purchases made at hm.com, we accept returns of unworn, unwashed, and undamaged merchandise purchased online for full refund or exchange within 7 days of receiving your order, with your online order receipt. Refunds will be made in the form of the original payment. Orders may be returned by mail or at any H&M store in the U.S., excluding Puerto Rico. Visit hm.com to find your nearest H&M store.