It pays to be a member

It is an  all-digital loyalty program where you'll get points on all your shopping, both in store and online. You'll also get special offers, rewards, exclusive event invitations and much more.  

Here you'll find all your digital receipts from your store and online purchases within 45 minutes.

Our membership is completely free of charge but you have to be 16 years old to become a member.

Your member ID can be found on your account page.

Get more — become a member here.

Every purchase you make is rewarded with points. To earn points in-store, always remember to scan your member ID via the H&M app. Your points will be displayed in your account, which can take up to 24 hours to updated.

You will receive updated information about your current offers and rewards on your account page in your H&M app or on hm.com. Please note that a redeemed discount reward cannot be returned and reused, and if you return an item the points you earned for that item will be deducted from your account.

Your membership level will be upgraded to the Plus level once you reach 500 points.

Your Bonus can be applied both at the checkout online by choosing Add to Bag, or in store by choosing Use in Store. Please not that choosing Use in store will start a 15 minute count down in which the voucher must be used. The Bonus amount is spread evenly across each item in your purchase, not on the total amount. This means if you return something you will be given a refund for the amount you paid for each individual item. 

Bonus vouchers will not be reissued if you make a return or exchange. The Bonus amount is spread evenly across each item in your purchase, so if you return one of several items you will be given a refund for the amount that you paid for each item. Exchanges are available in store only, where you will be given an exchange for an item of the same value to the one you are returning.

Your Bonus can be applied both at the checkout online by choosing Add to Bag, or in store by choosing Use in Store. Please note that choosing Use in store will start a 15 minute count down in which the voucher must be used. The Bonus amount is spread evenly across each item in your purchase, not on the total amount. This means if you return something you will be given a refund for the amount you paid for each individual item. 

Bonus vouchers will not be reissued if you make a return or exchange. The Bonus amount is spread evenly across each item in your purchase, so if you return one or several items you will be given a refund for the amount that you paid for each item. Exchanges are available in store only, where you will be given an exchange for an item of the same value to the one you are returning.

Rewards are issued 30 days after you reach 200 points and will be added to the My Account section.

All receipts and order confirmations can be found under My account.

After you become a Plus member, you will retain Plus status for the remainder of your membership year as well as the following membership year. Note: Your membership year starts on the day you join the program. For example, if you joined on June 1, 2020 and became a Plus member on August 1, 2020, you will retain Plus status until May 31, 2022.

Your points are valid for 12 months following your membership start date. Your membership year starts on a given date, found on the member ID. In the end of the membership year, the points will be reset and a new membership year starts.

If you've forgotten to register your purchase, just bring your receipt back to one of our stores. Open the H&M-app, find your member number and the sales advisor will help you.

$1 spent = 1 point

When you've registered an account at hm.com or in the HM App you'll receive the Welcome offer within the next 24 hours. You'll find it under My account. If you haven't received it, check your spam filter or contact Customer service.

You don't need the HM App to be a member, you can register your account on hm.com.

With your email address and your password. 

The member ID is found under My Account.

No, it's a country specific membership.

Please see detailed information regarding personal information under the Privacy notice.

It depends on the offer, it may vary.

It depends on the offer, it may vary.

Yes, points are earned on all purchases with the exception gift card and charity items.

You can cancel your membership by contacting Customer Service.

When shopping online
Select Pay later as your payment option at checkout. Using Pay later online will automatically activate Pay later for use in store.

When shopping in-store
If you've used Pay later online before and have the latest version of the H&M app, you are all set to use Pay later in store. Just show the cashier your QR-code. As soon as it's scanned, the purchase is registered.

If you've not used it online before, make sure that your H&M app is updated. Activate Pay later easily under My Account, where you find your member QR-code.

You can always check if Pay later is activated under My Account, by clicking on your member QR-code.

More information about Pay later and how to use the services online and in store can be found here.