CONTACTFAQ icon

 

Orders are currently delayed by a few days. If we find out any more information about the delivery time, we will update this area. We’re sorry for the delay!

BY PHONE
1890 710 277

Calls from an Irish landline will be at the local call rate-mobiles may vary, please check with your provider.

OPENING HOURS
Weekdays 08:00-21:00
Saturdays 09:00-18:00
Sundays 9:00-17:00
Bank Holidays 9:00-17:00

BY EMAIL
customerservice.ie@hm.com

BY SOCIAL MEDIA
Facebook
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Shopping OnlineFAQ icon

 

How to shop?

Orders can be placed on our website, mobile app or tablet. You must be 18 years old or older and provide an Irish delivery and billing adress. Items are saved in the shopping bag for 7 days but don’t wait too long, the items are not reserved.

When you're finished shopping, click on “Shopping bag" to place your order. Price, and availability will be displayed. You may also edit your order at this time. When you’re happy with your order, proceed to checkout.

To save time the next time you shop, you can choose to save your credit card details on our secure server, so you won't have to enter them every time you check out. For more information go to Payments.

Once you have placed your order, you will receive an email confirmation. An additional email will be sent to notify you that your order has shipped with a tracking link to trace your order.

How can I add a discount on my order?

If you received a discount code from H&M you can enter this code in the shopping bag page. The field for the discount code is located at the top right corner of that page.

An item added to my shopping bag was suddenly sold out at checkout. How is this possible?

The item is only reserved once your purchase is completed in the checkout. If an item is very popular, it might be available when you place it in your shopping bag, but sold out once you reach the checkout. An item added to your shopping bag is saved for 7 days, but availability cannot be guaranteed.

 

PaymentsFAQ icon

 

Which credit cards are accepted?

The following credit cards are accepted at H&M: Visa, and MasterCard

When is the amount debited from my credit card?

A reservation of the amount on your card is made when you place an order. Your card will be debited when we ship your package.

What happens in case of returns?

We will refund the value of your returned items less the return fee of €2.99 to the card originally used for your purchase.

 

DELIVERYFAQ icon

 

How long does delivery take?

Your order should be delivered within 2-4  working days following the order confirmation of in-stock items.

How can I track my parcel?

As soon as we start packing your order we will send you an email with the delivery information and a link to track your order online.

You will also be able to track your order under My shopping when you log in at My H&M.