Question 1

Where is my refund?

Accepted Answer

You will be refunded to the same payment method you used to make the purchase.Please allow up to 14 days for your refund to be issued.Your delivery fee will be refunded if you return all items in your order.

Question 2

Where is my return?

Accepted Answer

Once we have processed your return in our warehouse we will send you an email of confirmation. If you have not received this after 14 days please contact us.

Question 3

I am missing items from my order

Accepted Answer

If you are missing an item from your order, please check if any items were marked as out of stock on your delivery email, we won't charge you for any cancelled items.  If you have ordered one of our external brands, these will be delivered in a separate parcel.  If you are missing items that were not cancelled/out of stock, please contact us with your order information so we can help.

Customer Service

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FAQ