Question 1

WHAT IS YOUR HOLIDAY RETURN POLICY?

Accepted Answer

All items purchased between Saturday, November 1, 2025, and Thursday, December 25, 2025, may be returned with a valid receipt, through Saturday, January 31, 2026, for a refund to the original payment method. Merchandise being returned with an H&M gift receipt or purchased with an H&M gift card will be issued a refund in the form of a merchandise credit.Merchandise cannot be exchanged or returned without a valid receipt. Our regular 30-day return policy will apply to any purchases made on and/or after Friday, December 26, 2025. Please note: All Glenn Martens x H&M items must be returned within three days in-store and seven days online.

Question 2

WHEN IS THE LAST DAY I CAN PLACE AN ORDER TO RECEIVE IT IN TIME FOR CHRISTMAS/NEW YEAR'S EVE?

Accepted Answer

Check our delivery page for the last day to order. Note that our cutoff time for same-day pickup in store on Christmas Eve and New Year's Eve is 1PM.

Question 3

DO YOUR STORES HAVE SPECIAL HOURS FOR THE HOLIDAY SEASON?

Accepted Answer

Some stores may have extended hours for the holiday season. All updated store hours can be found on our Store Locator page.

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Holiday FAQ