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You have 30 days from the date in this receipt to return or exchange the products you have purchased.

The refund will be made via the same payment method that was used for the initial purchase, except in the case of a gift receipt. In that case, the refund will be made via a Merchandise Card. For the return, it is essential to present this receipt. Products must also be in the same condition of purchase. For hygiene reasons, returns of earrings, cosmetics, and underwear are not allowed. Returns are not accepted from the sale of Gift Cards or Merchandise Cards. Returns or exchanges can only be made in the same country of purchase. This guarantee does not affect consumer rights. To manage the issuance of your invoice, send an email to invoice@hm.com⏎ We inform you that the data controller of the personal data you provide is Hennes & Mauritz, S.L. Your personal data will be processed in order to manage your purchase. Personal data will not be transferred to third parties, except legal obligations. The legal basis of the processing is the performance of a contract. You have the right to access, rectify and erasure the data, as well as other rights, as detailed in the additional information on Data Protection, which you can consult at

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Returns & Refunds

Helpful information about returns

FAQ

Helpful information about refunds