Question 1

Updates for Non-serviceable areas

Accepted Answer

• Our deliveries have been impacted due to Govt COVID regulations and we won’t be delivering or accepting orders until further notice in non-serviceable areas. • Orders that have been cancelled due to the current situation will be refunded. You'll receive an email with all relevant details about your order and refund.• Return period for all online orders and in store purchases is 30 days. Please reach out to our Customer Service for any further assistance.

Question 2

Are your stores open?

Accepted Answer

Yes, some of our stores are open and you are welcome in our stores. You can use our store locator feature to find out which store has reopened. In order for you and our staff to feel safe, we kindly ask you to keep the safety measures provided by the local authorities in mind.

Question 3

Can I still shop online?

Accepted Answer

Yes, we’re currently open at hm.com, with a return period of 30 days after purchase. Return period for all online orders and in store purchases is 30 days.

When business as usual becomes unusual