RETURNS

HOW TO MAKE A RETURN

Returns are free of charge.

Please keep in mind that online purchases must be returned via mail and cannot be returned in our physical stores. The return must be sent to us within 30 days from the date you received your parcel.

Items such as swimwear, underwear, pierced earrings and cosmetics cannot be exchanged & refunded due to hygiene reasons.

You can easily return items by following these steps:

1. Fill in the Return Form that is included in your parcel, using the code that best explains your reason for returning. 

Please note that we are unable to process your return without the Return Form. If you have lost your Return Form, you can print it here or contact Customer Service to help you.

2. Place your Return Form, together with the items you wish to return in a suitable bag or box, e.g. the one you received your parcel in.

3. Contact the courier company Delhivery to arrange a collection for your return using one of the following methods:

By phone: 0124-4718930 (9:00 – 20:00 Mon-Sun)
By email: hmreturn@delhivery.com

4. A courier from Delhivery will attach the return label on your parcel upon collection.

5. The courier will provide you with proof of return. Please keep this for your records.

Once we have received your return shipment in our warehouse, we will send you an email confirming receipt of the parcel. Please allow up to 14 days for this to happen. If you don’t receive the email within 14 days, please contact us.

REFUNDS

We will refund any item(s), returned in the same state as you received them in, with all labels and tags still attached.

We will refund the value of your returned item(s) within 30 days after receiving your return as below:

Card: If you have paid by card, we will refund the balance to the card originally used.

Cash on delivery: Please add your bank account details to your My H&M account and we will refund the balance directly to your bank account. Please note, even if the courier accepted card or other non-cash payment on delivery, we will still refund the balance to your bank account.

Once we have received your return shipment in our warehouse, we will send you an email confirming receipt of the parcel.

We are happy to exchange or refund any item(s) purchased within any H&M India store within 30 days of the original purchase, provided they are in a resalable and unused condition, accompanied by original price tags and receipt. 

Please note that we cannot accept returns of items purchased online in our physical stores.

Refunds will be issued in the original form of payment at any of our H&M stores in India. Refunds to credit/debit cards can take up to 30 days to process. If you don’t receive your refund within this time, please contact your bank in case.

At this time, we are unable to process returns in our stores for items purchased online.

For reasons of hygiene, underwear, swimwear, pierced earrings and cosmetics are not eligible for refund or exchange.

We accept the following credit and debit cards in our stores: RuPay, American Express, MasterCard, Electron, Maestro and VISA.

We don’t currently offer an exchange service. If you would prefer items in another colour or size, please just return the items you don’t need and place a new order on hm.com. 

If you have lost your return form, you can print it here or contact Customer Service to help you.

For our Terms & Conditions, click here.