RETURNS

When business as usual becomes unusual. Read all about our response to COVID-19 here.

We hope that you love your items as much as we enjoyed creating them for you!

Please take your time trying everything on.

If you do decide to make a return, simply fill out the Return Form included in your parcel and send the items back to us.

Please keep in mind, that the items you wish to return need to be sent to us 30 days from the date you received your parcel.

Click here to read our Return Terms & Conditions.

OUR RETURN OPTIONS

Free returns

Click here to print an empty Return Form in case you lost the one in the parcel.

REFUNDS
It will take approximately 28 working days for refund processing of your returned parcel. Once we have received your parcel in our warehouse, we will refund the value of your returned items to the same card initially used for the purchase.

Please note, that H&M will not be able to refund any additional charges, such as import taxes/customs duties, or cross border fees, applied by your local customs office or bank.

Visit UPS.com for details on how to print a return label, book your return, and schedule a pick-up for orders made after March 31, 2021.

Return is free

You can easily return items either by arranging a home collection.

Follow these steps:

1. Tear off the Return Form and fill in the code that best explains the reason for your return.

2. Place the Return Form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from H&M.

3. Arrange for a home collection.

Home collection with UPS

Click here to access the UPS return portal. You will find details on how to print a return label, book your return, and schedule a pick-up.

If you have lost your Return Form, you can print it here.

It will take approximately 28 working days for refund processing of your returned parcel. Once we have received your parcel in our warehouse, we will refund the value of your returned items to the same card initially used for the purchase

Please note, that H&M will not be able to refund any additional charges, such as import taxes/customs duties, or cross border fees, applied by your local customs office or bank.

You can easily return items either by arranging a home collection or dropping off your parcel.

Please note, that H&M will not be able to refund any additional charges, such as import taxes/customs duties, or cross border fees, applied by your local customs office or bank.

Visit UPS.com for details on how to print a return label, book your return, and schedule a pick-up.

Free returns

REFUNDS
It will take approximately 28 working days for refund processing of your returned parcel. Once we have received your parcel in our warehouse, we will refund the value of your returned items to the same card initially used for the purchase.