Question 1

What delivery options do I have?

Accepted Answer

STANDARD DELIVERYWe offer standard delivery across the Philippines. Enjoy free shipping on orders over PHP 2,499. For orders below that amount, a PHP 149 shipping fee applies.Your order will be delivered to your home or a chosen address within 6-12 business days.NCR: 6–8 business daysLuzon: 8–10 business daysVisayas: 9-10 business daysMindanao: 10–12 business daysPlease note that we do not offer delivery to any of our physical stores – click & collect services are currently unavailable.You can update your delivery address during checkout. All items are shipped from our warehouse in Malaysia, so delivery times may be slightly longer during busy periods like sales.

Question 2

Who will deliver my parcel?

Accepted Answer

H&M online delivery is handled by J&T. You will receive an email or SMS prior to your parcel delivery from our partner.

Question 3

How can I track my parcel?

Accepted Answer

Once we begin packing your order, you’ll receive a shipping confirmation email with delivery details and a tracking link.You will also be able to track your order under ‘Orders’ when you sign in at My Account. or by visiting J&T website.

Delivery