• H&M are happy to refund within 28 days for any unsuitable items, provided they are in resalable condition.
• To return to our warehouse, log in to our returns portal and let us know what you want to return and why.
• Then select your preferred return method to arrange your collection or drop off. 
• Our original packaging can be reused but, if you no longer have it, make sure it’s in something watertight. If you can reuse something you have at home, even better!
• You can return more than one order or parcel at once, providing that you include all relevant returns notes in the parcel. 

If you would rather return in store, just show your delivery note or the return in store QR code in your app. Incorrect items, as well as furniture and lighting can only be returned to our online warehouse. 

Exceptions:

Please note that our return policy may differ for designer, special collections and our external home assortment. Fabric face masks cannot be returned due to safety and hygiene reasons. Items purchased in store must be returned to store. This does not affect your statutory rights.

For hygiene and safety reasons, we can only accept returns of Beauty items if the product is unopened.

If you ordered items from our external home assortment please follow the instructions detailed on your delivery note or contact Customer Service if you need help to return these items.

For more information about returning a restricted item, click here.

Any items from the Innovation Stories - Cherish Waste collection should be returned within 7 days.

Items bought online must be returned to our warehouse, not to store.

You can register a return in our digital return portal by clicking the button at the top of this page or following the link in My Account or in your Delivered email!

Furniture and lighting can only be returned to our online warehouse, not to store. Some of our furniture and lighting are sent in parcels larger than our standard packaging. 

All  large parcels can only be returned using courier collection. If you need to book a return for a parcel over 15kg or over 700x500x600mm then please use this link.  

Returns made via Royal Mail, Drop off point or courier:  

• You will be refunded to the same payment method you used to make the purchase.
• Please allow up to 14 days for your refund to be issued.
  
• Your delivery fee will be refunded if you return all items in your order.
• Once we have processed your return in our warehouse, we will send you an email as notice of cancellation.

If you have not received your return email after 14 days, please contact us with your order number and our team will be happy to help!

Returns made in store:

• You will be refunded to the same payment method you used to make the purchase.
  
• Your store receipt will be your proof of return and no email confirmation will be sent.
  

Exchanges made in store:

• You can also exchange in store up to the amount of the returned items.
  
• We are not able to offer exchanges if you paid by Klarna or PayPal.

Report a return with Klarna:

• Go to My purchases – H&M x Klarna to report your return.
  
• Your invoice from Klarna will be put on hold until your return is handled, and you’ll receive an updated statement from Klarna.

Refunds to Gift Cards:

• If you return items paid for by H&M Gift Card you will be issued an e-gift card with an updated balance via email.
  
• If you used a combination of payment methods, you will be refunded to your debit/credit card, Klarna or PayPal first then the remainder will be be issued as an e-gift card.
• Example: If you have ordered items for £40 and paid £20 with a gift card and £20 with a credit card and later return items to the value of £30, you will receive £20 to the credit card you used at purchase and the remaining £10 will be issued as a new gift card.

If you have lost your Return Form, you can print a replacement here.

Our returns are now label-less! Log in to register a return here and book your collection or drop off to get a label to print at home or a QR code to print it at the Parcel Shop or Post Office.

If you ordered items from our external home assortment please follow the instructions detailed on your delivery note or contact Customer Service if you need help to return these items.

All store purchases must be returned to store. 

You can also use the address below for online returns, excluding external home assortment. Please note that this will be at your own cost.

THE H&M LOGISTICS CENTRE,
UNIT 520,
HARVIE CARD WAY,
MAGNA PARK,
MILTON KEYNES.
MK17 7AB.

Right of withdrawal:
You always have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last good(s) in your order. The easiest way to exercise your right of withdrawal is to simply fill in the return form attached in your parcel and return the goods to us, using the pre-paid return label we have provided you with. You will find the instructions on how to do this on the delivery note in your parcel.

However, to meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order, before the withdrawal period has expired. For questions regarding withdrawal, please contact Customer Service.

Effects of withdrawal:
We will refund all payments received from you, including the costs of our standard delivery option, without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event no later than 28 days from the day on which you received your item(s). All our parcels contain a pre-paid return label for you to use when you send the items back. If you want us to pick up your parcel at home; please see instructions on the delivery note and at hm.com.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods