RETURNS
Returns are free and easy. To return H&M items log in to our return portal below then select the best option for you.
- H&M are happy to refund within 28 days for any unsuitable items, provided they are in resalable condition.
- To return to our warehouse, log in to our returns portal and let us know what you want to return and why.
- Then select your preferred return method to arrange your collection or drop off.
- Our original packaging can be reused but, if you no longer have it, make sure it’s in something watertight. If you can reuse something you have at home, even better!
- You can return more than one order in the same parcel, just make sure that you register a return for each separate order.
Royal Mail – no printer required Book your return online and a QR code will be generated to print your label at the Post Office when you drop off your parcel. Evri Parcel Shop – no printer required Book your return online and a QR code will be generated to print your label at the Parcel Shop when you drop off your parcel. Find your nearest Parcel Shop here! Evri courier collection – printer required Book your return online and a label will be generated for you to print at home.
This is the only option available for Jersey & Guernsey and for parcels over 15kg or more than 120cm long.If you would rather return in store, just show the return in store QR code in your app or order confirmation email. Please note that incorrect orders (e.g. wrong or missing items), furniture and lighting can only be returned to our online warehouse. Products bought on hm.com from other brands cannot be returned in store, please follow the return instructions included in the parcel from that brand.
Exceptions:
- Please note that our return policy may differ for designer, special collections and our external home assortment, including flowers and plants.
- Fresh flowers and plants cannot be returned.
- All furniture and lighting must be returned in the original packaging.
- Fabric face masks cannot be returned due to safety and hygiene reasons.
- Items purchased in store must be returned to store.
- For hygiene and safety reasons, we can only accept returns of Beauty items if the product is unopened.
- If you ordered items from our external home assortment please follow the instructions detailed on the paperwork included in your parcel, or contact Customer Service if you need help to return these items.
- For more information about returning a restricted item, click here.
You can make a return within 28 days from the day that you have received your parcel.
Products bought online from other brands cannot be returned in store, please follow the return instructions included in the parcel from each brand. Fresh flowers and plants cannot be returned.
Return instructions for & Other Stories, ARKET, Monki and Weekday items:
- Fill in the return note to let us know what you want to return and why.
- You can return more than one order or parcel at once if you include all relevant return notes in the parcel.
- Select one of the below options to make your return.
- Northern Ireland orders must be returned via UPS.
Return options for England, Wales & Scotland:
Evri Parcel Shop Attach the label in your parcel and take it to your nearest Evri parcel shop. Evri will provide you with a drop-off receipt where you can track the progress of your return. Evri Courier Collection Attach the label in your parcel and arrange for Evri to pick up your return here. Evri will collect your return from your chosen address and provide you with a receipt, which you can use to track the progress of your return. Royal Mail Register your return in the Royal Mail Return Portal and select the brand your items are from, not H&M. You will receive an email including two free labelling options.
1. QR code - show the code on your mobile phone, and a label will then be printed for you in the Post Office.
2. PDF label - print the label at home and fix it to your parcel.
Visit your nearest Post Office to drop off your parcel. Royal Mail will provide you with a postage receipt where you can track the parcel’s progress.Return options for Northern Ireland:
UPS drop-off Take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.
UPS home collection Arrange for UPS to pick up your return by clicking here. Await your Return Confirmation email, which we will send when we have processed your return.
Need a new return form for our other brands? You can print one at home. Remember to fill in all your order details.
If you don't have a printer you can copy the information onto a piece of paper and include this in the parcel.- ARKET return form
- & Other Stories return form
- Monki return form
- Weekday return form
Need a new Evri Return Label? Click here to generate another. You'll need your order number and delivery address and select ARKET, & Other Stories, Monki or Weekday.
Need a new UPS Return Label (Northern Ireland)? If you need a replacement UPS label for returns in Northern Ireland, please contact us.
Any items purchased online from the Mugler H&M collection should be returned within 14 days.
Items bought online must be returned to our warehouse, not to store.
You can register a return in our digital return portal by clicking the button at the top of this page or following the link in My Account or in your delivered email!
H&M Furniture and lighting can only be returned to our online warehouse, not to store. All furniture and lighting must be returned in the original packaging.
Some of our furniture and lighting are sent in parcels larger than our standard packaging. All large parcels can only be returned using courier collection. If you need to book a return for a parcel over 15kg or over 700x500x600mm then please use this link.
- H&M are happy to refund within 28 days for any unsuitable items, provided they are in resalable condition.
- If you are unable to go back to the original store you made your purchase in you can return to another H&M store in the UK.
Exceptions: Please note that our return policy may differ for Designer, special collections and fabric face masks cannot be returned due to safety and hygiene reasons. We also have restrictions on the returns of some H&M HOME items. Items purchased in store must be returned to store. This does not affect your statutory rights.
Returns made via Royal Mail, Drop off point or courier:
- You will be refunded to the same payment method you used to make the purchase.
- Please allow up to 14 days for your refund to be issued.
- Your delivery fee will be refunded if you return all items in your order.
- Once we have processed your return in our warehouse, we will send you an email as notice of cancellation.
If you have not received your return email after 14 days, please contact us with your order number and our team will be happy to help!
Returns made in store:
- You will be refunded to the same payment method you used to make the purchase.
- Your store receipt will be your proof of return and no email confirmation will be sent.
Exchanges made in store:
- You can also exchange in store up to the amount of the returned items.
- We are not able to offer exchanges if you paid by Klarna or PayPal.
Report a return with Klarna:
- Go to My purchases – H&M x Klarna to report your return.
- Your invoice from Klarna will be put on hold until your return is handled, and you’ll receive an updated statement from Klarna.
Refunds to Gift Cards:
- If you return items paid for by H&M Gift Card you will be issued an e-gift card with an updated balance via email.
- If you used a combination of payment methods, you will be refunded to your debit/credit card, Klarna or PayPal first then the remainder will be be issued as an e-gift card.
- Example: If you have ordered items for £40 and paid £20 with a gift card and £20 with a credit card and later return items to the value of £30, you will receive £20 to the credit card you used at purchase and the remaining £10 will be issued as a new gift card.
Our H&M returns are now paperless! Log in to register a return here and book your collection or drop off to get a label to print at home or a QR code to print it at the Parcel Shop or Post Office.
If you ordered items from our external brands home assortment please follow the instructions detailed on your delivery note or contact Customer Service if you need help to return these items.
All H&M store purchases must be returned to store.
You can also use the address below for H&M online returns, excluding external brands home assortment. Please note that this will be at your own cost.
THE H&M LOGISTICS CENTRE,
UNIT 520,
HARVIE CARD WAY,
MAGNA PARK,
MILTON KEYNES.
MK17 7AB.Any items purchased online from our Innovation collections should be returned within 7 days.
Items bought online must be returned to our warehouse, not to store.
You can register a return in our digital return portal by clicking the button at the top of this page or following the link in My Account or in your delivered email!
Any items purchased online from our Studio collection should be returned within 7 days.
Items bought online must be returned to our warehouse, not to store.
You can register a return in our digital return portal by clicking the button at the top of this page or following the link in My Account or in your delivered email!
All the necessary parts for your H&M HOME items should be included in the parcel, so if they are not we are here to help.
Contact Customer Service and we will send you the missing parts free of charge. Make sure you have the article number of the incomplete item on hand when you contact us. The article number can be found on your receipt or order confirmation or in My H&M.
Please note we can only send replacement screws, bolts and plugs. For any other missing part(s), please return the item free of charge using the reason 'faulty'.
Right of withdrawal:
You always have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last good(s) in your order. The easiest way to exercise your right of withdrawal is to return the goods to us by booking a return in the portal.However, to meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order, before the withdrawal period has expired. For questions regarding withdrawal, please contact Customer Service.
Effects of withdrawal:
We will refund all payments received from you, including the costs of our standard delivery option, without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.You shall send back the goods or hand them over to us without undue delay and in any event no later than 28 days from the day on which you received your item(s).
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods