Returns & Refunds
From November 1st, full price items and items purchased with a promotional discount can be returned until 17th of January. See more info below in 'What is your festive return policy?'
Helpful information about returns
If you are not satisfied with your order you have 30 days after receiving it (14 days for sale items and designer collection articles) to register a return.
If an item is returned to us damaged, soiled, washed, altered, missing parts, showing signs of wear beyond trying it on, or without its original labels attached, we may need to send it back to you without issuing a refund. We kindly ask that you handle your items with care while they’re with you.
If we do need to return an item, it will be sent to the home address listed on your account. For more information check our terms and conditions.
Products from other H&M Brands (& Other Stories, ARKET, COS, Monki & Weekday) can now be returned via our digital return portal.
FAQ
Helpful information about refunds
Your refund will be made to the same payment method you used to place the order. A £2.99 return fee will be deducted from your refund. You will be charged this fee for each brand you return, including H&M and any external brands.
Your delivery fee will be refunded if you return all items in your order.
Returns made via drop off point or courier:
You will be refunded to the same payment method you used to make the purchase.
Once we have processed your return in our warehouse, we will send you an email as confirmation. If you return both H&M and H&M Brand (& Other Stories, ARKET, COS, Monki & Weekday) items in the same parcel you will receive your refunds at different times.
It can take up to 14 calendar days for us to receive your return from the date you send the parcel back to us. If you have not received an email confirmation after 14 days please contact our customer service team.
Returns made to an H&M store:
If you return your online purchase to an H&M store you will be refunded to your original payment method. You will not be charged a return fee. You cannot return external brands in H&M stores.
Refunds will be issued immediately but please note card refunds can take a maximum of 5 working days to clear, and PayPal refunds can take up to 30 days.
External brand and H&M Brand items cannot be returned to H&M stores.
External brands
Shipping costs will not be refunded for partial returns.
If you return all items in an order, we will refund the shipping costs with the exception of the bulky fee if applied. The bulky fee is non-refundable.
Unless otherwise stated in the online store, a fee of £2.99 per brand (e.g., H&M or third-party companies) will be charged for each return, as returns are handled separately for logistical reasons. This applies even if the items were purchased together in one order. The fee will be deducted from the refund amount.