DELIVERY
WE ARE CURRENTLY OFFERING FREE STANDARD DELIVERY ON ALL ORDERS!
Due to high demand and the additional health and safety measures now in place to protect our logistics teams, our deliveries are taking a little longer to reach you.
Please note, we’re also in the process of moving warehouse. During this time, your order may arrive in more than one parcel, though you will only ever pay for one delivery fee. Available delivery options, timelines and split orders will all be made clear at check out and in your shipping confirmation email.
We thank you for your patience and understanding during these current circumstances.
Items ordered in the UK can only be delivered to persons 18 years or older, with an address in the UK (excluding the Channel Islands, BFPO and mail forwarding companies).
Certain items have transportation restrictions, and cannot be shipped to some locations. Read more here.
- H&M is cooperating with a large number of carriers over different markets. In the UK, we collaborate with:
Hermes
Yodel
Collect+
Please note, our external home assortment can be delivered by different carriers. You can choose between Standard Delivery or Next Day Delivery:
Standard Delivery £3.99 (free for members over £20 for / free for Plus members):
We will deliver your purchase within 6-9 days after receiving your order confirmation. We deliver Monday-Saturday, except bank holidays.Click & Collect £3.99 (free for all members / non- members free over £20) :
Click & Collect service is temporarily unavailable for any new orders.
You can also use our Click & Collect service, just select Pick-up in store in the checkout. You will receive confirmation by text message and email. Your parcel will arrive to the selected store within 2-3 days, Monday-Saturday. You have 7 days to collect your parcel from the date it arrives to the H&M store, just remember to bring your ID and your Pick-up code as we are not able to hand over your parcel without it.Pick-up in store is available in selected stores in the UK. If your area is applicable for the Click & Collect service, you can search for the closest location in the checkout by typing in your postal code. Please note that Pick-up in store is not available for parcels larger than 700x500x600mm.
Next day delivery (£5.99) - Due to essential maintenance, we are temporarily unable to offer this service. We expect to resume the service again shortly.
We also offer a next day delivery for orders placed before 10 pm. Your parcel will be delivered the next day before 8 pm. We deliver to residential addresses 7 days a week, except Bank holidays. We deliver to Pick-up Points Mon-Sat, except Bank holidays. Orders places after 10pm will be delivered within 2 days.
Selected orders might not be eligible for Next day delivery, this will be clear in checkout.External home assortment
At the moment, Standard home delivery is the only option available for our external home assortment.We offer you the following delivery options:
Delivery to your home address: select Home delivery as delivery location in checkout and make sure that your home address is ticked as delivery address.
Delivery to an alternative address: select Home delivery as delivery location in checkout, untick your home address as delivery address and select or enter an alternative address.
Delivery to a Pick-up Point: select this option and search for a convenient Parcel Shop by entering a postcode.If you nominate someone else to pick up the parcel on your behalf, they must bring your ID as well as their own ID.
Pick-up in store: Click & Collect service is temporarily unavailable for any new orders.
Search by postcode, address or town/city to find your nearest H&M store.External home assortment
At the moment, Standard home delivery is the only option available for our external home assortment.Click & Collect service is temporarily unavailable for any new orders and any uncollected parcels will be refunded.
You have 7 days to collect your parcel from the date it arrives to the H&M store. . Please note that your order might arrive in separate parcels at separate times. You will recieve notifications for each parcel as they arrive to store.
Just remember to bring your ID and your Pick-up code as we are not able to hand over your parcel without it.
You can identify yourself with:
- Passport or driving licence
- Credit/debit card
- Utility Bill
- Monthly statement
If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.
After 7 days, any uncollected parcels will be returned to our warehouse, and you will be notified by email. You will also receive a return confirmation when the parcel reaches our warehouse and your refund will be processed. For full info about returns and refunds please go to Returns.
Pick-up in store is available in selected stores in the UK. If your area is applicable for the Click & Collect service, you can search for the closest location in the checkout by typing in your postal code.
During high season and Sale, delivery might take a little longer. Please note that Pick-up in store is not available for parcels larger than 700x500x600mm.External home assortment
Click & collect does not apply to our external home assortment.We are currently offering free standard delivery for all customers.
The Standard Delivery fee is £3.99 / free for H&M members for orders of £20 or more / free for Plus members. The fee for Next Day Delivery is £5.99.
The fee for Click & Collect is £3.99 / free for orders of £20 or more / free for Plus members.
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.