We are doing everything we can to process returns as soon as possible. With our additional health & safety measures and increased demand, this might take a little longer than usual. We aim to refund all online orders within 14 days of you returning the items.
To read more about how COVID-19 affects your H&M experience, please read this page.
Right of Withdrawal:
You always have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last good(s) in your order. The easiest way to exercise your right of withdrawal is to simply fill in the return form attached in your parcel and return the goods to us, using the pre-paid return label we have provided you with. You will find the instructions on how to do this on the delivery note in your parcel.
However, to meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order, before the withdrawal period has expired. For questions regarding withdrawal, please contact Customer Service.
Effects of withdrawal;
We will refund all payments received from you, including the costs of our standard delivery option, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 28 days from the day on which you received your item(s). All our parcels contain a pre-paid return label for you to use when you send the items back. You will have to bear the direct cost of returning the goods, 2,99 €. If you want us to pick up your parcel at home; please see instructions on the delivery note and at hm.com.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.