The membership is an all-digital loyalty program where you'll get points on all your shopping, both in store and online. When collecting points, you'll also unlock special offers, rewards, exclusive event invitations and much more.  

You'll find all your digital receipts from your store and online purchases within 45 minutes.

Our membership is free of charge but you have to be 18 years old to become a member. 

Your membership ID can be found on your account page, and you can also choose to add an alternative ID to use when purchasing in store, just ask the cashier in your nearest H&M store.

All your purchases in-store and online are rewarded with points. To collect points in store, always remember to scan your membership ID via the H&M app. You can also earn points by completing your profile, earning you 20 points, by recycling your garments earning you 20 points, by bringing your own bag when you shop in-store earning you 10 points, and by inviting your friends to become members you'll earn 50 points for every new member that completes their first purchase. Your points will be displayed on your membership account which can take up to 24 hours to update.

You will receive information about your current offers and rewards on your account page in your H&M app or on hm.com. Please note that a redeemed discount reward cannot be returned and reused, and if you return an item the points you earned for that item will be deducted from your points balance.

Your membership level will be upgraded to the Plus level once you reach 300 points.

Your Bonus voucher can be applied both at the checkout online by choosing Add to Bag, or in store by choosing Use in Store. Please note that choosing Use in Store will start a 15 minute count down in which the voucher must be used. The Bonus amount is spread evenly across each item in your purchase, not on the total amount. This means if you return something you will be given a refund for the amount you paid for each individual item. 

Bonus vouchers will not be reissued if you make a return or exchange. The Bonus amount is spread evenly across each item in your purchase, so if you return one of several items you will be given a refund for the amount that you paid for each item. Exchanges are available in store only, where you will be given an exchange for an item of the same value to the one you are returning.

The Bonus vouchers have a 30 day delay and will show up under My Account.

Vouchers cannot be used to purchase H&M gift cards and certain collections. The amount of vouchers that can be redeemed per transaction may be limited. Please view the voucher in My Account for the individual terms and conditions.

Your points are valid for 12 months following your membership start date. Your membership year starts on a given date, and can be found on your member card. At the end of the membership year, the points will be reset and a new membership year starts.

For one year after you've reached the Plus level.

All receipts and order confirmations can be found under the My Account page.

Once you create your account at hm.com or via the H&M App, the Welcome Offer will appear in your membership account under My Account. This can take up to 24 hours. If you haven't received it by then, please contact our Customer Service.

The membership card can be found on the My Account page.

No, your H&M Membership is currently only valid in Ireland.

Please see detailed information regarding personal information under the Privacy notice.

Alternative member IDs are ways for our members to identify themselves in-store without having to use our app. Add your alternative member ID by going into My account -> Settings -> Alternative member Ids

When shopping online
Select Pay in 3 interest-free instalments as your payment option at checkout.

More information about Pay in 3 interest-free instalments and how to use the services online can be found here.