Rated 1 out of 5 on
I received a faulty item in that this top had a large spot of discolouration on the front. For online orders H&M refuses to exchange the faulty item for a non-faulty item and requires you to get a refund and then buy the item again. H&M also do not refund the postage of the faulty item if you have received another item in the parcel delivered. Meaning if you want to re-buy the item you need to pay the amount for postage a second time despite it being no fault of your own.
