Question 1

Where is my refund?

Accepted Answer

You will be refunded to the same payment method you used to make the purchase. Please allow up to 14 days for your refund to be issued.

Question 2

Where is my return?

Accepted Answer

Once we have processed your return in our warehouse, we will send you an email as notice of cancellation. If you have not received your return email after 14 days, please contact us with your order number and our team will be happy to help!

Question 3

I want to return something

Accepted Answer

FOR ONLINE PURCHASEH&M accepts returns within 30 days for any unsuitable items, provided they are unworn, unwashed, and in a resalable condition.To know more about returning an online purchase, check our Return & Refund Policy.Please note that online purchases must be returned using our online return process. Returns at physical stores are not accepted for these orders.FOR IN-STORE PURCHASEH&M accepts returns within 30 days for any unsuitable items, provided they are unworn, unwashed, and in a resalable condition with the price tag and original receipt.Items bought in-store can be returned to any store within the same country of purchase.

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