The H&M Membership is a digital loyalty programme where you collect points with every purchase, both in store and online. When collecting points, you unlock special offers, rewards, exclusive event invitations and much more.

You will find all your digital receipts from store and online purchases in your membership account. Our membership is free to join, but you must be 18 years to become a member or 16 with consent from your parents or legal guardian.

Your membership ID can be found on your account page. You can also create an alternative ID to use when purchasing in store. Simply ask the cashier at your nearest H&M store to create one for you.

Earn rewards with every in-store and online purchase! Simply scan your membership ID through the H&M app at checkout to collect points when shopping in-store. You can also boost your points in several ways: complete your profile to earn 100 points, rate and review your online purchases to collect 5 points per review, recycle your old garments for 100 points, and bring your own bag when shopping in-store for an extra 25 points. Additionally, by inviting friends to join our membership program, you’ll earn 200 points for every friend who completes their first purchase.

Your points will be reflected in your account, with updates taking up to 24 hours.

You will find your latest offers and rewards on your account page in the H&M app or on hm.com. Please note that once you redeemed a discount or reward, it cannot be returned or reused. If you return an item, the points you earned from that item will be deducted from your points balance.

Your membership level will be upgraded to the Plus level once you reach 1000 points.

For every 400 points you collect, you unlock one RM10 Bonus Voucher. This voucher can be redeemed both at the checkout online by selecting Add to Bag, or in store by selecting Activate in Store. Please note that by activating the Bonus Voucher in store, a 15 minute count down will start and the discount must be applied before the countdown ends. The Bonus Voucher amount is distributed evenly across each item of your purchase and not on the total amount. This means that if you return one or more items, you will be refunded the amount you paid for each individual item you are refunding.

Bonus Vouchers will not be refunded / reissued if you make a return or exchange. The Bonus Voucher amount is distributed evenly across each item of your purchase, so if you return one or more items, you will be given a refund for the amount that you paid for each item. Exchanges are available in store only, where you will be given an exchange for an item of the same value to the one you are returning.

Bonus Vouchers will appear on your My Account page 30 days after you reached enough points. A maximum of 5 Bonus Vouchers can be earned by each month, and a maximum of 20 Bonus Vouchers can be earned per year.

Bonus Vouchers must be used within 6 months and the expiry date can be found below on each voucher on your My Account page in the H&M app or hm.com.

Once you unlock the Plus level, you will keep the Plus member status for the remainder of the current membership year as well as the entire membership year that follows. Your Plus membership expires only if you collect less than 1000 points within one full membership year.

All receipts and order confirmations can be found under the My Account page.

Once you create your account at hm.com or via the H&M App, the Welcome Offer will appear in your membership account under My Account. This can take up to 24 hours. If you haven't received it by then, please contact Customer Service.

The membership card can be found on the My Account page.

No, your H&M Membership is currently only valid in Malaysia.

Please see detailed information regarding personal information under the Privacy notice.