Question 1

Card payment

Accepted Answer

We accept cards with Visa symbol and Master cards with Adyen.  Encrypted transaction for your safety H&M guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information.   Please note, that for your safety our Customer Service is not able to place orders with card payment.  For more information about card purchases please read about 3d secure and our Privacy Notice .  Debit at dispatch of your order If the card transaction is approved, the amount will be reserved immediately and you will receive an order confirmation to your email. Your card will be debited when we dispatch your order.  If the card transaction is not approved your order will be cancelled. Please contact your bank or card provider if you have any questions about this.  For more information about returns and refunds, click here.  For our Terms & Conditions, click here .

Question 2

Cash on delivery

Accepted Answer

Pay for the items when your parcel is delivered. Please note, you must be logged in to your registered account to choose this payment method. Guest accounts will not allow Cash on Delivery.Pleae note, the max. order amount for Cash on Delivery is limited to 5000 MYR. You will pay in cash, to the courier service representative delivering your parcel.We recommend having the exact amount available to smoothen the transaction. For more information about returns and refunds, click here.For our Terms & Conditions, click here.

Question 3

E-invoice

Accepted Answer

If you did not request an e-invoice at the checkout, you can now request it by writing an e-mail to our customer center at the following e-mail address customerservice.my@hm.com.Please be sure to provide accurate information to avoid any complication.Note: E-invoice can only be requested for purchases made during the current month.1) Full name (as per Mykad for Malaysians / Passport for non-Malaysians);2) Address3) Email4) Contact phone number5) Tax identification No. (TIN) and/or Mykad/Passport no.6) Receipt No.7) Receipt date

Payments