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Holiday Courier Schedule
Due to public holidays, courier services will be unavailable on select dates in Sabah (May 30-31, June 2, June 7), Sarawak (June 1-3, June 7), and West Malaysia (June 2, June 7) —orders placed during these periods will not be shipped, and return pick-ups will be suspended.

​Effective 13th June, returns remain free for Plus Members, while a RM24 fee will apply for Core and Non-Members.

If you are not satisfied with your order you have 30 days after receiving it to make a return. Items must be in good condition with all the labels attached. For more information check our <a href="https://www2.hm.com/en_my/customer-service/legal-and-privacy/terms-and-conditions.html">terms and conditions. </a> 
 TO RETURN AN ONLINE PURCHASE HERE'S HOW: 1. REGISTER A RETURN
Click on "Register return" and click the items you wish to return.
2. SELECT THE METHOD
Select the courier or return method.
3. HANDLING INSTRUCTIONS
Follow the instructions provided in the portal for your chosen return method.
4. TRACK YOUR RETURN: <a href="https://www.ninjavan.co/en-my/tracking" target="_blank">https://www.ninjavan.co/en-my/tracking</a>
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If you use&nbsp;COD, please fill in your bank account information in "Account Settings" &gt; "Payment Information" to receive your refund.

Return is free. You can easily return items by arranging a home collection.
Log in to the&nbsp;<a href="https://www2.hm.com/en_my/returns">Returns Portal</a>&nbsp;using your order number and the email address used to place the order. Let us know what you’d like to return and why. Please note we only accept items that are not used or worn before
It will take approximately 4 business days for refund processing of your returned parcel.
Once you've registered your return via the portal, follow the instructions on how to send your return package back to us. You can track your return via our Track &amp; Trace page, and we'll email you once we receive it.

Returns

You will be refunded through the same payment method that you used to make the purchase.
If you send your return by post, please allow 14 days for your return to reach the warehouse.
If more than 14 days have passed and your return is not registered, please contact <a href="https://www2.hm.com/en_my/customer-service/contact.html">Customer Service.</a>
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Please allow up to 14 days for your refund to be issued.
Your delivery fee will be refunded if you return all items in your order. Once we have processed your return in our warehouse, we will send you an email as notice of cancellation.
If you have not received your return email after 14 days, please <a href="https://www2.hm.com/en_my/customer-service/contact.html">contact us</a> with your order number and our team will be happy to help!

If you paid on delivery, the refund will be made to your bank account. Please ensure your bank details are listed in your&nbsp;<a href="/en_my/login.html">H&amp;M account</a>. If your bank account number is longer than 18 digits, please contact Customer Service. No cash refunds.

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