When business as usual becomes unusual. Read all about our response to COVID-19 here.
We hope that you love your items as much as we enjoyed creating them for you!
Please take your time trying everything on.
Please keep in mind, that the items you wish to return need to be sent to us 30 days from the date you received your parcel.
Click here to read our Return Terms & Conditions.
Return is free.
You can easily return items either by arranging a home collection
Log in to the Returns Portal using your order number and the email address used to place the order. Let us know what you’d like to return and why. Please note we only accept items that are not used or worn before
It will take approximately 4 business days for refund processing of your returned parcel.
Once you've registered your return via the portal, follow the instructions on how to send your return package back to us.
You can track your return via our Track & Trace page, and we'll email you once we receive it.
It will take approximately 5 working days for refund processing of your returned parcel.
Once we have received your parcel in our warehouse, we will refund the value of your returned items.
If you paid by card, we will issue your refund to the same card used when making the purchase.
If you paid on delivery, the refund will be made to your bank account. Please ensure your bank details are listed in your H&M account. If your bank account number is longer than 18 digits, please contact Customer Service. No cash refunds.