Returns & refunds
If you are not satisfied with your order, you have up to 30 days from the date of receipt to return it by arranging a home collection. Please ensure that all items are in good condition and have all original labels attached.
For Core and Non-Members, a return fee RM 24 will be applied. Please allow up to 14 days for your return to reach our warehouse. Once received and processed, a confirmation email will be sent to you. If you do not receive a confirmation after 14 days, kindly contact Customer Service with your order number and tracking number for further assistance.
Once you reach Plus membership, returns are completely free, with no return fee deducted.
For more details, check our terms and conditions.
Here’s how to register return for an online purchase:
1. Start Your Return
Click “Register Return” and enter your email and order #
2. Select Items & Reason
Choose the items you’d like to return and select the reason code.
3.Confirm Pick-Up Details
Review your pick-up address and select a preferred date.
4.Submit Your Return
Click “Confirm Return” to compete the process.
5. For COD Orders
Log in to your H&M account → Account Settings → Payment Settings → Edit →Update and save your bank details to receive your refund.
6. Pack Your Items
Use the original packaging or a secure parcel. Write your Order Number and Return Tracking Number on the outside of the package. To find your tracking number, check your email titled “Return Registered”.
7. Track Your Return
Use the “Track Your Return” button in your email or visit J&T Express Malaysia.
Returns
You will be refunded through the same payment method that you used to make the purchase.
If you send your return by post, please allow 14 days for your return to reach the warehouse.
If more than 14 days have passed and your return is not registered, please contact Customer Service.
For returns in store the refund is triggered at the moment of return. Please allow 7 business days for the money to be refunded on your payment method.