ARE YOUR STORES STILL OPEN?

Yes, you are still welcome in our stores. In order for you and our staff to feel safe, we kindly ask you to keep the safety measures provided by the local authorities in mind.

CAN I STILL SHOP ONLINE?

Yes, we’re currently open at hm.com.. We will be sure to communicate any changes to our regular service or deliveries.

WILL MY ORDER BE DELIVERED IN A HYGIENIC/SAFE WAY

We have taken additional health and safety measures in our warehouse to protect all our logistic teams and customers.

ARE ALL DELIVERY OPTIONS STILL AVAILABLE?

Due to the rapidly changing situation, delivery options that are available today, may be turned off in future. Therefore we recommend to choose standard home delivery when ordering.

MY ORDER HAS BEEN DELIVERED TO MY WORK ADDRESS WHICH IS NOW CLOSED, WHAT SHOULD I DO?

Your parcel should be waiting for you when you are able to collect it.

WILL THERE BE ANY DELAY IN PROCESSING MY RETURN OR GETTING MY REFUND?

We aim to refund all online orders within 28 days of you returning the items, but this is currently taking longer than expected. You will receive an email once your return has been processed at our warehouse and then you will be refunded to your original payment method.

WHEN BUSINESS AS USUAL BECOMES UNUSUAL

The situation we're in right now is completely unprecedented. We are working hard to make the right decisions under rapidly changing circumstances, and we hope that we have got this right so far.

We will take decisions on what happens next based on the latest advice from the national government and the World Health Organisation.

We will continue to navigate this situation together, and would like to thank all our teams nationwide for their dedication and continued support of our stores, our customers and our communities.

You are still welcome to visit our stores In Hong Kong, Macau, Malaysia, Philippines, Singapore and Taiwan. We'll do our best to make your shopping experience as comfortable and safe as possible for you, and our staff. We kindly ask you to keep the advice from the local authorities in mind, and help each other to feel safe and welcome.

As always, we are committed to serving you on hm.com. In order to make your shopping experience as worry-free as possible, we would like you to know that:

• Due to high demand and the additional health and safety measures, our deliveries are taking a little longer to reach you.

• We have additional health and safety measures in place to protect our logistics team. Safety is our priority, so your delivery might take longer.

• Our couriers have adapted their process and are offering safe distance deliveries, with no need to sign for parcels and the use of safe place locations.

Unfortunately we are currently unable to provide online services that we offer in connection with our stores (Find in Store), nor can we offer garment collecting in our stores right now for Malaysia.

Given how the situation has continued to develop, we have decided our online stores will remain closed in Taiwan until further notice.

Even though you can’t shop online with us for the moment in Philippines and Taiwan, you can still browse and save all your new favourites for when we reopen!

Please, follow us on Facebook, Twitter and Instragram until then.

We would like you to know that:

· Our deliveries have been impacted due to all warehouses closing. If you purchased something before 30 March 2020 you’ll receive an email with all relevant details about your order.

We’re sorry for any inconvenience and hope that you can bear with us during this difficult time.

Thank you for your continued loyalty and patience under the current circumstances.

Stay Safe!

H&M

WHEN BUSINESS AS USUAL BECOMES UNUSUAL

Are your stores still open?

Can I still shop online?

Will my order be delivered in a hygienic/safe way

Are all delivery options still available?

My order has been delivered to my work address which is now closed, what should I do?

Will there be any delay in processing my return or getting my refund?