WE’D LOVE TO HEAR FROM YOU
QUICK LINKS
Enter the order number found in the order confirmation email
Our Customer Service teams are working hard to help you. For a faster response, please check out our FAQ.
Please note, we are experiencing longer delivery times due to extra safety precautions being taken at our warehouse. Thank you for your patience.
OPENING HOURS
Monday - Sunday: 9 am - 8 pm
CALL US (English voice support)
We are not providing Chinese voice support at this moment
800 906 312
(free of charge + landline call charges (mobile prices may vary))
For phone support, we are available Monday–Sunday – Sunday: 9 a.m.
*We are not providing Chinese voice support at this moment
BY SOCIAL MEDIA
Facebook
Instagram
BY EMAIL
We aim to reply within 24 hours.
English support: customerservice.hk.en@hm.com
Chinese support: customerservice.hk.zh@hm.com
feel freeto send us an e-mail by clicking the link here. (for English) and here (for Chinese)
*Please note that our email customer service provides both English and Traditional Chinese.
When you contact Customer Service your personal data will be processed in accordance with our Privacy Notice.
