Question 1

Standard delivery

Accepted Answer

Free delivery for members when you shop for RM 149 or more. Free delivery and returns for Plus members.Your parcel will be delivered to your home or an alternate address within the following business days:Klang Valley, Johor, Penang 1-4 daysRest of Peninsular Malaysia 1-4 daysEastern Malaysia 3-6 daysYou may change the delivery address during check out.   At the moment, all orders are shipped out from our warehouse in Malaysia. Occasionally, you may experience a longer delivery lead time, especially during sales periods.

Question 2

What are the costs for delivery when shopping online?

Accepted Answer

Free delivery for members when you shop for RM 149 or more. Free delivery and returns for Plus members.*For non-members, the RM24 shipping fee will be appliedThe prices displayed at hm.com include the statutory goods and service tax (GST) if any, but do not include a delivery charge. The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is RM24. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.

Question 3

Who will deliver my package?

Accepted Answer

H&M online delivery is handled by Ninja Van. You will receive an email or sms prior to your parcel delivery from our partners.

Delivery