WE’D LOVE TO HEAR FROM YOU

Our Customer Service teams are working hard to help you. For a faster response, please check out our FAQ.

Please note, we are experiencing longer delivery times due to extra safety precautions being taken at our warehouse. Thank you for your patience.

Our Customer Service is provided in Chinese and English.

OPENING HOURS
Monday-Sunday 9am – 8pm

CALL US
685 704 72 (Local freephone)

BY MAIL
Feel free to send us a message, we aim to reply within 24h.

customerservice.mo.en@hm.com (in English)
customerservice.mo.zh@hm.com (in Chinese)

BY SOCIAL MEDIA
Facebook
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For questions and feedback about our Stores, you can call us on +852 3973 7123 (office hour) or send an email to info.mo@hm.com. The Store service is also available in Cantonese.

When you contact Customer Service your personal data will be processed in accordance to our Privacy Notice.

Our Customer Service teams are working hard to help you. For a faster response, please check out our FAQ.

Please note, we are experiencing longer delivery times due to extra safety precautions being taken at our warehouse. Thank you for your patience.

CONTACT US
Our Customer Service is provided in English.
You are always welcome to get in touch with us.

CALL US
PLDT and Smart Communications: 1 800 1110 2305 (free of charge) 
Globe: 1 800 8222 8888 (free of charge)
For phone support, we are available Monday - Sunday 9 am – 8 pm

BY SOCIAL MEDIA
Facebook
Twitter
Instagram

BY EMAIL
Feel free to send us a message, we aim to reply within 24h.
customerservice.ph@hm.com

When you contact Customer Service your personal data will be processed in accordance with Privacy Notice.

Our Customer Service teams are working hard to help you. For a faster response, please check out our FAQ.

Please note, we are experiencing longer delivery time due to extra safety precautions being taken at pur warehouse. Thank you for your patience.

CONTACT US
Our Customer Service is provided in Chinese.
You are always welcome to get in touch with us.

OPENING HOURS
Monday - Sunday 9am - 8pm

We will reply to you as soon as possible. Sorry for inconvenience and thanks for understanding!
BY PHONE

0809091030 (Local freephone)

BY EMAIL
Feel free to send us a message, we aim to reply within 24h.

customerservice.tw.zh@hm.com

BY SOCIAL MEDIA
Facebook
Twitter
Instagram

When you contact Customer Service your personal data will be processed in accordance with our Privacy Notice.