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The refund will be made via the same payment method that was used for the initial purchase, except in the case of a gift receipt, in that case the refund will be made via a Merchandise Card. For the return it is essential to present this receipt and that the product is in the same conditions of purchase. For hygiene reasons, changes, returns of earrings, cosmetics, and underwear are not allowed. Returns are not accepted from the sale of Gift Cards or Merchandise Cards. Returns or exchanges can only be made in the same country of purchase. This guarantee does not affect consumer rights. To manage the issuance of your invoice send an e-mail to: invoice@hm.com⏎ We inform you that the data controller of the personal data you provide is Hennes & Mauritz, S.L. Your personal data will be processed in order to manage your purchase. Personal data will not be transferred to third parties, except legal obligation. The legal basis of the processing the performance of a contract. You have the right to access, rectify and erasure the data, as well as other rights, as detailed in the additional information on Data Protection, which you can consult at