H&M MEMBERSHIP TERMS & CONDITIONS

1 INTRODUCTION 

1.1 Welcome to the loyalty program of H&M Hennes & Mauritz GBC AB, with number of registration 556070-1715 and registered seat at Mäster Samuelsgatan 46 A, 111 57 Stockholm Sweden ("Loyalty Program"). By becoming a member you agree to be bound by these Terms and Conditions.

1.2 The membership is free of charge and no purchase is necessary to become a member.

1.3 By becoming a member of the Loyalty Program you will be able to earn points which qualifies you to different tiers where you can take part of offers, services, events and much more organised by H&M or H&M partner companies. As a logged in member we will give you a tailor-made experience of the H&M brand including personalized offers and recommendations. As a member you will receive digital receipts for your purchases in our physical stores and online, you will be able to access your purchase history in your membership account ("My Account") which is accessible on hm.com and in your app, and when placing items in your shopping bag online while logged in we will save the items there between your logged in visits. Please note that items stored in the shopping bag will not be reserved for you and may sell out. You will find more information about current offers under My Account.

1.4 You can find information regarding how H&M will process your personal data in the Privacy Notice here.

2 MEMBERSHIP

2.1 The membership is limited to individuals that are acting in a personal capacity and not in the capacity of a company, who have a current and valid email account and are considered an adult by local legislation in your province or territory of residence, being 18 in Malaysia. Employees, officers, directors, agents and representatives of H&M are eligible for membership but may be excluded from certain promotions.

2.2 By submitting your application, you confirm that you are of at least the age to be considered an adult by local legislation in your province or territory of residence, or 16 years of age and have the consent of your parent(s), guardian or legal representative as applicable, and that you agree to these Terms and Conditions.

2.3 Your membership is personal, non-transferable and subject to these Terms and Conditions as well as any other rules, regulations, policies, and procedures adopted by H&M as approved by you upon taking part of offers, rewards, making purchases and other related services. We apply a limit of one membership per person and registered email address.  

2.4 Companies, groups, associations or other entities, or others making commercial or bulk purchases are not eligible for membership. The membership may not be used for reselling or profit. 

2.5 It is your responsibility, and a condition for your membership, to keep your email address and contact details up to date.

2.6 You are responsible for all activity that is conducted through your Membership account. This means you are also responsible for making every effort to keep your login details, such as e-mail address and password, secure and private. We advise using a unique password that has not used on any other account. If your password or account is compromised, we advise you change it quickly or reach out to Customer Services for further assistance.

3 H&M LOYALTY PROGRAM IN MALAYSIA

3.1 The membership is a national program and limited to purchases made online at hm.com or in the app and in physical H&M-, and H&M HOME-stores, as applicable in Singapore. You can only earn points by shopping as a logged in member or by performing other point awarding activities in the UK as communicated from time to time by H&M. Please note that you will not earn points on purchases of gift cards.

3.2  The points you have earned are personal and cannot be transfered to another person or member.

3.3 The points earned on a purchase of an item will be deducted from My Account if you return the item.

3.4 To receive points you must provide the Member ID associated with your membership to the sales associate at a H&M store, as applicable, or sign into My Account before making your purchase. You may view your balance at any time by visiting My Account.

4 POINTS, TIERS AND VOUCHERS

4.1 The points you earn count toward the second tier membership as well as toward bonus vouchers.

4.2 The date when you become a member will constitute the “Start Date” of each Membership Year. The “Membership Year” is the 12 months following the Start Date of each year. The tier level of your membership is based on the points earned during the current or previous Membership Year whichever is the highest. If you are a new member, or do not have sufficient points to qualify you to the second membership tier level, your membership tier level will start at the first tier. If you reach the second tier during a Membership Year you will stay at the second membership tier level during the rest of the Membership Year and the following Membership Year. If you during the Membership Year do not accumulate sufficient points to qualify you to the second membership tier level, you will return to the first tier for the following Membership Year.

4.3 After the end of each Membership Year all points counting towards the next membership tier level will be reset and start over at 0 at the beginning of each Membership Year.

4.4 Points counting towards vouchers are valid until the next Start Date.

4.5 When you have earned 400 points, a voucher of RM10 will be issued in your app or on your H&M account page. You can use the voucher both at H&M and H&M HOME, in store and online. 

4.6 The bonus voucher will be issued 30 days after the date that the sufficient point limit is reached. You can only obtain 5 bonus vouchers per calender month, and a maximum of 20 bonus vouchers per 12 month period.

4.7 Vouchers cannot be exchanged for cash or used for purchases with a total value that is lower than the value of the voucher. Non-Commercial goods, such as shopping bags in store, do not count towards this sum.

4.8 Each bonus voucher is only redeemable once and is applied on all articles in the order. The discount is split between the articles so that the discount share per article remains the same for all articles in the order. The respective reduction of the individual articles of a purchase remains, even if some articles of the purchase are returned. The discount advantage of the bonus checks is not redistributed to the remaining articles of the order in case of a return.

4.9 In the case of a return, the discount advantage received through the bonus voucher (value of the bonus voucher) expires. Only the amount paid for the article will be refunded, not the savings from the bonus voucher. If you activate the bonus voucher to be used in an physical H&M- or H&M HOME-store, as applicable, the bonus voucher must be redeemed at the checkout within 15 minutes after activation, otherwise it will be irretrievably deleted and expire. Printouts or screenshots of the bonus voucher will not be accepted. Legal recourse is excluded.

4.10 The bonus vouchers cannot be used to purchase H&M Gift Cards, or be applied to past purchases.

5 CHANGES, TERMINATION AND/OR REMOVAL FROM H&M'S LOYALTY PROGRAM 

5.1 You may cancel your membership at any time through My Account at the website hm.com or by contacting Customer Service. Please note that by cancelling your membership you will only be able to use the guest check-out option when shopping online.

5.2 If you cancel your membership any points which remain in My Account will be forfeited.

5.3 H&M may, at its sole discretion, terminate, alter, limit, suspend or modify the Loyalty Program, and/or the Terms and Conditions at any time, in case of changes to applicable laws, changes in services provided by H&M or introducing new services. Any such change will take effect after 14 days from the date on which you have been informed of such change either in My Account, on hm.com, via mail or a combination thereof. If you do not accept the changes you have the right to cancel your membership.

5.4 H&M reserves the right to make minor changes to the Loyalty program and its Terms and Conditions without providing you with prior notification, provided that these changes does not materially affect the membership in a negative way. Please make sure to stay updated on the Terms and Conditions. You will always find the latest version of the Terms and Conditions on hm.com.

5.5 Any violation of the H&M Loyalty Program rules, proven or probable fraud, non-compliance with the Terms, inactivity on the account, provision of incorrect data or any act detrimental to H&M's interests may lead to termination of, and/or affect your ability to participate in, the H&M Loyalty Program, including, but not limited to, the adaptation of payment methods. If your participation in the program is cancelled, all points shown on the My Account page will automatically expire.

5.6 We reserve the right to adapt payment methods and/or terminate or restrict access to accounts for the following reasons. Reasons for payment method adaption, termination or restriction may include, but are not limited, to the following: (1) Abnormal frequent and / or high number of returns; (2) Behaviour demonstrating clear intent to resell and / or make a profit by purchasing our products; or (3) Multiple accounts and / or registration of a new account by previously suspended users. We also reserve the right to cancel orders made when shopping as a guest for the same reasons. If your access has been restricted or order cancelled and you think we’ve made a mistake, please get in touch with Customer Service.

6 LIMITATION OF LIABILITY 

6.1 H&M will not be liable for any system failure or malfunction of the Loyalty Program or any consequences thereof. H&M accepts no liability for any loss or damages arising from suspension, variation or termination or in any other way relating to the Loyalty Program, except for any liability which cannot be excluded by law.

7 APPLICABLE LAW AND JURSICTION

7.1 These Terms and Conditions shall be governed by the laws of Sweden, without regards to any rules or principles on conflicts of laws. However, if you are resident in another country than Sweden these Terms and Conditions can be subject to mandatory consumer protection laws and regulations in force in the country of residence which may provide you with additional rights. Any dispute, claim or controversy arising from or relating to these Terms and Conditions or your membership shall be resolved by the applicable courts in Sweden, unless otherwise stipulated in applicable mandatory laws of your country of residence.

7.2 We adhere to applicable local dispute resolution regulations by competent authorities for the settlement of potential customer complaints. 

For more information, please see Customer Service.

7.3 The invalidity or unenforceability of individual contractual provisions shall not affect the validity of the remaining contractual provisions. In such case, the ineffective or unenforceable provision shall be replaced by the parties by an effective or practicable new provision.

 

8 CONTACT US

8.1 If you have any questions regarding the H&M Loyalty Program you may contact Customer Service at H&M. 

 

2022-06-16