Question 1

Where can I find the details in a physical store?

Accepted Answer

Easy! Just open the H&M App and use the scan feature (look for a barcode scan icon) to scan the price tag for the product you are interested in. If the item is available online, you'll see the product page and there you’ll find Product Sustainability details.

Question 2

What is the difference between a factory and a supplier?

Accepted Answer

Once we’ve designed a product, we partner with a supplier, who handles the manufacturing process of the product. A factory is where this product is made. The H&M group collaborates with around 800 independent suppliers who usually own their own factories, but they may use others.We work closely with our suppliers to support them in their efforts of becoming more sustainable. We only work with suppliers and factories who sign our strict Sustainability Commitment, which includes requirements for fair wages and good working conditions. We employ dedicated sustainability staff in our worldwide production offices to make sure the commitment is followed.

Question 3

Why can’t I find the full list of materials, suppliers and factories for all products?

Accepted Answer

We’re getting there! We have so many products being made by different suppliers and factories all over the world — and we have a new system to help us make all this information available to you. However, we can’t display all the details from before we started using the new system. We’re working hard to make sure all details will be available for all our products in the near future.We’re continuously adding extra information about the sustainability of our materials, but for now we’re focusing on our most commonly used materials. You can, however, always see all the materials used to make a product in the composition details on the product page.

Product information