Question 1

Macau

Accepted Answer

Are your stores still open? Yes, you are still welcome in our stores. In order for you and our staff to feel safe, we kindly ask you to keep the safety measures provided by the local authorities in mind.Can I still shop online? Yes, we’re currently open at hm.com.. We will be sure to communicate any changes to our regular service or deliveries. Will my order be delivered in a hygienic/safe way? We have taken additional health and safety measures in our warehouse to protect all our logistic teams and customers.Are all delivery options still available? Due to the rapidly changing situation, delivery options that are available today, may be turned off in future. Therefore we recommend to choose standard home delivery when ordering.My order has been delivered to my work address which is now closed, what should I do? Your parcel should be waiting for you when you are able to collect it. Will there be any delay in processing my return or getting my refund? We aim to refund all online orders within 28 days of you returning the items, but this is currently taking longer than expected. You will receive an email once your return has been processed at our warehouse and then you will be refunded to your original payment method.

Question 2

Philippines

Accepted Answer

Are your stores still open? Yes, you are still welcome in our stores. In order for you and our staff to feel safe, we kindly ask you to keep the safety measures provided by the local authorities in mind.Can I still shop online? Yes, we’re currently open at hm.com. We will be sure to communicate any changes to our regular service or deliveries. Will my order be delivered in a hygienic/safe way? We have taken additional health and safety measures in our warehouse to protect all our logistic teams and customers.Are all delivery options still available? Due to the rapidly changing situation, delivery options that are available today, may be turned off in future. Therefore we recommend to choose standard home delivery when ordering.My order has been delivered to my work address which is now closed, what should I do? Your parcel should be waiting for you when you are able to collect it. Will there be any delay in processing my return or getting my refund? We aim to refund all online orders within 28 days of you returning the items, but this is currently taking longer than expected. You will receive an email once your return has been processed at our warehouse and then you will be refunded to your original payment method.

Question 3

Taiwan

Accepted Answer

Are your stores still open? Yes, you are still welcome in our stores. In order for you and our staff to feel safe, we kindly ask you to keep the safety measures provided by the local authorities in mind.Can I still shop online? We have closed our online store until further notice to ensure the safety of our staff and customers, but you can still browse our items and save your favourites until we re-open. Please follow us on Facebook, Twitter and Instagram. We will let you know when we're back open. See you soon!Will there be any delay in processing my return or getting my refund? We aim to refund all online orders within 28 days of you returning the items, but this is currently taking longer than expected. You will receive an email once your return has been processed at our warehouse and then you will be refunded to your original payment method.

When business as usual becomes unusual