Online purchases

ONLINE RETURNS

COVID-19: Updated Policies

Any items bought between August 3^rd and September 8^th, 2020 can be returned within 60 days from the date that you received your package.

Items bought after this specific period or between July 1^st and August 2^nd, 2020 will follow the regular 30 day policy.

Any items purchased before July 1^st, 2020 can be returned within 90 days from the date that you received your package.

RETURN POLICY

We will accept online returns via mail only. Online returns are not accepted in stores. Restrictions apply to swimwear, underwear and select accessories.

H&M will refund any item, provided that it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached.

Please take your time trying everything on. If you do decide to make a return, simply fill out the Return Form included in your parcel and send the items back to us.

Please keep in mind that online purchases must be returned via mail and the items you wish to return need to be sent to us 30 days from the date you received your parcel.

If you have lost your Return Form you can print a blank one here.

If you have any questions, please contact Customer Service.

For our return Terms & Conditions click here.

RETURN OPTIONS

You can easily return items by following these steps:

1. Fill in the Return Form that was included in your parcel, using the code that best explains your reason for returning.

2. Place the Return Form, together with the items in a suitable bag or box, e.g. the one you received your parcel in.

3. Attach the self-adhesive Return Label (on the Delivery Note) to your return parcel.

4. Take your parcel to a convenient Canada Post Retail Center. Please remember to get proof of postage.

Please note that we do not accept returns of restricted items. Read more about restricted items.

Please Note that for hygienic reasons, all underwear and swimwear bottoms are final sale and not eligible for returns.

At this time, we are unable to process returns in our stores for items purchased online.

REFUNDS

We will refund the value of your returned items using the same payment method initially used for the purchase. If you are an H&M Loyalty Member, the return shipping fee will be waived.

Please note that H&M will not be able to refund any additional charges that your bank might apply.

Return made via postal services
If you want to return items that were paid for using only H&M Gift Cards, then you will be issued an e-gift card with an updated balance, even if you paid with a physical gift card. You will receive your new H&M E-Gift Card via email. If you used a combination of payment methods, you will be refunded to an e-gift card first. For example, if you used a combination of gift card and credit card, the return amount will be added to a gift card first. The rest will be refunded to the credit card you used at the time of purchase.

Example:
If you have ordered items for 400 and paid 200 with a gift card and 200 with a credit card and later return items for a value of 300, you will receive 200 to a new gift card and 100 to the credit card you used at the time of purchase.

H&M Gift Card & Credit Card
If you used a combination of payment methods, you will first be refunded to a physical gift card or a merchandise card. The rest will be refunded to the credit card you used at the time of purchase.

ONLINE RETURNS

RETURN OPTIONS

Return via Canada Post Retail Center ($4.99, ALWAYS FREE FOR H&M MEMBERS)

REFUNDS

Refunds when paid by gift card

Card

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