Log in to the Returns Portal using your order number and the email address used to place the order. Let us know what you’d like to return and why. 

Note: For damaged items, please use the Return Form on the Delivery Note instead

Once you've registered your return via the portal, follow the instructions on how to send your return package back to us. You can track your return via our Track & Trace page, and we'll email you once we receive it.

RETURN POLICY

H&M will refund most items, provided it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. 

You are welcome to return or exchange for free in any H&M store in Canada. You have 30 days to decide if an item is right for you.

Returns of H&M HOME items purchased online cannot be returned in our stores and must be returned by mail. We will issue a refund to the original form of payment. Please allow up to 14 days for your transaction to process.

Sale items are final sale — returns or exchanges will not be accepted.
Incorrect orders, such as damaged, missing, or incorrect items, cannot be returned or processed in our stores. Please contact Customer Service for assistance.

Items marked “final sale” cannot be returned or exchanged. We reserve the right to designate any other items as non-returnable in our discretion. Any such designation will be noted on each item detail page.

Items purchased with a discount code or during a site-wide promotion are not considered final sale unless they are in the SALE section. These are subject to the same return policy as full-priced items.

For hygienic reasons, bodysuits, hosiery, underwear, swimwear (excluding bikini tops), cosmetics, earrings, and face masks cannot be returned online or in stores.

Please take your time trying everything on. If you decide to make a return, simply fill out the Return Form included in your package and send the items back to us. 

If you have lost your Return Form you can print a blank one here. 

If you have any questions, please contact Customer Service.

For our return Terms & Conditions click here.

Please note that we do not accept returns of restricted items. Read more about restricted items.

Please Note that for hygienic reasons, all underwear and swimwear bottoms are final sale and not eligible for returns.

We will refund the value of your returned items using the same payment method initially used for the purchase. If you are an H&M Loyalty Member, the return shipping fee will be waived.

Please note that H&M will not be able to refund any additional charges that your bank might apply.