RETURNS OF STORE PURCHASES
COVID-19: Updated Policies
As we continue to monitor the developments of the novel coronavirus (COVID-19), we have extended our in-store return policy. To learn more about our updated policies and response to COVID-19, click here.
Any items bought between February 17th and March 17th, 2020 can be returned or exchanged until July 11th, 2020.
Items bought in store after May 11th, 2020 will follow the regular 30 day policy. All SALE items can be exchanged within 30 days of purchase, not returned. Restrictions apply to swimwear, underwear and select accessories.
Online returns are not accepted in store locations.
H&M will refund any item, provided that it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. Sale Merchandise is Final Sale (applies to Store purchases only).
Online returns: We do not accept returns for online purchases in stores. The customer must follow the online return policy as stated on HM.COM.
We no longer accept returns/exchanges without an original receipt or gift receipt. We do not offer returns for online purchases in store, please follow the online return policy as stated on HM.COM.
We do not offer refunds, exchanges or merchandise credits for returns without the original purchase receipt. All items must be returned in the original selling condition with original packaging, otherwise will be refused. Underwear, swimwear (excluding bikini tops), hosiery, cosmetics, and earrings are final sale.
Gift receipts follow the regular return policy; however, funds will always be applied onto a merchandise credit.
We offer an exchange or refund with a receipt, within 30 days of the purchase date, using the original form of payment. After 30 days, refunds will be issued as a merchandise credit at the current selling price.
ALL SALE ITEMS ARE FINAL SALE.