RETURNS OF STORE PURCHASES
Extended Return Policy
*Ontario: All purchases made between 11/1/2020 and the reopening date may be returned within 30 days once stores reopen.
*Québec: All purchases made between 11/24/2020 and 12/24/2021 may be returned through 3/9/2021.
*Manitoba: All purchases made between 10/12/2020 and 11/12/2021 may be returned through 2/23/2021.
All purchases made outside of these timeframes will follow our regular 30-day return policy.
The extended return policy is also valid on SALE items, but SALE items may only be exchanged, not returned. Please note: Swimwear, underwear and select accessories are final sale.
Fabric face masks cannot be returned due to safety and hygienic reasons.
Online returns are not accepted in our store locations.
Although our return policy before COVID-19 indicated that all SALE items purchased in stores were final sale, due to the pandemic and the fact that our fitting rooms are closed in our stores, we will accept exchanges of Sale items but not returns. Exceptions are swimwear, underwear, and select accessories, which will remain final sale.
Online returns: We do not accept returns for online purchases in stores. The customer must follow the online return policy as stated on HM.COM. For more details, see our Online Returns page.
We no longer accept returns/exchanges without an original receipt or gift receipt. We do not offer returns for online purchases in store, please follow the online return policy as stated on HM.COM.
We do not offer refunds, exchanges or merchandise credits for returns without the original purchase receipt. All items must be returned in the original selling condition with original packaging, otherwise will be refused. Underwear, swimwear (excluding bikini tops), hosiery, cosmetics, and earrings are final sale.
Gift receipts follow the regular return policy; however, funds will always be applied onto a merchandise credit.
We offer an exchange or refund with a receipt, within 30 days of the purchase date, using the original form of payment. After 30 days, refunds will be issued as a merchandise credit at the current selling price.