RETURNS OF STORE PURCHASES
We no longer accept returns/exchanges without an original receipt or gift receipt. We do not offer returns for online purchases in store, please follow the online return policy as stated on HM.COM.
We do not offer refunds, exchanges or merchandise credits for returns without the original purchase receipt. All items must be returned in the original selling condition with original packaging, otherwise will be refused. Underwear, swimwear (excluding bikini tops), hosiery, cosmetics, and earrings are final sale.
Gift receipts follow the regular return policy; however, funds will always be applied onto a merchandise credit.
We offer an exchange or refund with a receipt, within 30 days of the purchase date, using the original form of payment. After 30 days, refunds will be issued as a merchandise credit at the current selling price.
ALL SALE ITEMS ARE FINAL SALE.