WHEN BUSINESS AS USUAL BECOMES UNUSUAL

The situation we're in right now is completely unprecedented. We are working hard to make the right decisions under rapidly changing circumstances, and we hope that we have got this right so far.

We will take decisions on what happens next based on the latest advice from the Indian government.

We currently have select stores open in most states. To see if the store nearest you has re-opened, click here. In order for you and our staff to feel safe, we kindly ask you to keep the safety measures provided by the local authorities in mind. 

As always, we are committed to serving you on hm.com. In order to make your shopping experience as worry-free as possible, we would like you to know that:

• As per Government guidelines we are not delivering in COVID hotspots.

• We have additional health and safety measures in place ensuring social distancing, regular sanitization at our warehouse and daily temperature checks to protect our logistics & delivery team. Safety is our priority, so your delivery might take longer.

• Our couriers have adapted their process and are offering safe distance and contactless deliveries, with no need to sign for parcels and the use of safe place locations. 

 

We’re sorry for any inconvenience and hope that you can bear with us during this difficult time.

Thank you for your continued loyalty and patience under the current circumstances.

Stay Safe!

H&M

  • • Our deliveries have been impacted due to Govt COVID regulations and we won’t be delivering or accepting orders until further notice in non-serviceable areas. 

    • Orders that have been cancelled due to the current situation will be refunded. You'll receive an email with all relevant details about your order and refund.

    • Return period for all online orders and in store purchases is 30 days. Please reach out to our Customer Service for any further assistance.

  • Yes, some of our stores are open and you are welcome in our stores. You can use our store locator feature to find out which store has reopened. In order for you and our staff to feel safe, we kindly ask you to keep the safety measures provided by the local authorities in mind.
  • Yes, we’re currently open at hm.com, with a return period of 30 days after purchase. Return period for all online orders and in store purchases is 30 days.
  • We have taken additional health and safety measures in our warehouse to protect all our logistic teams and customers: 

    - Warehouse is being sanitized everyday and the staff is diligently maintaining personal hygiene - Where social distancing will be the new normal.

    - Delivery staff is adequately stocked with face masks and sanitizers and are following stringent health protocols.

    - Safety Tip: Avoid using cash on delivery option to minimize the contact and you can use other prepaid methods to shop.

  • Your parcel should be waiting for you when you are able to collect it. But in case you wish to return it then please contact customer service.
  • We aim to refund all online orders within 30 days of you returning the items, but this is currently taking longer than expected. You will receive an email once your return has been processed at our warehouse and then you will be refunded to your original payment method.

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