Coronavirus FAQ’s | Customer Service | H&M
Skip navigation HM.com
  • Sign in My Account
    • My Account
    • Membership info
    • Not a member yet? Join here!
    • My Account
    • Membership info
    • Sign out
  • Favourites
  • Shopping bag(0)
  • Sign in My Account
  • Ladies
    • New Arrivals
      • View All
      • Clothes
    • Trending Now
      • Wardrobe staples starting 499
      • Day to night outfits
    • Shop by Product
      • View All
      • Tops & T-shirts
      • Shirts & Blouses
      • Dresses
      • Trousers
      • Jeans
      • Accessories
      • Shoes
      • Nightwear
      • Sportswear
      • Shorts
      • Skirts
      • Blazers
      • Basics
      • Loungewear
      • Socks & Tights
      • Jumpsuits
      • Swimwear & Beachwear
      • Lingerie
      • Plus Sizes
      • Maternity Wear
      • Premium Selection
      • Sweatshirts & Hoodies
      • Knitwear
      • Cardigans & Sweaters
      • Jackets & Coats
      • Care products
      • Sale
    • Sustainability
      • Our products
      • H&M Take Care
      • Learn More
    • Magazine
      • Magazine
    • Shop by Occasion
      • Party Wear
      • Casual Wear
      • Office Wear
      • Loungewear
    • Ladies
  • Men
    • New Arrivals
      • View All
      • Clothes
      • Sportswear
      • Shoes & Accessories
    • Trending now
      • Everything under Rs.999
      • Matching sets
      • Music, Movies & Logos
      • The Summer Shop
    • Shop by Product
      • View All
      • T-shirts & Tanks
      • Shirts
      • Trousers
      • Shorts
      • Shoes
      • Jeans
      • Basics
      • Hoodies & Sweatshirts
      • Cardigans & Jumpers
      • Knitwear
      • Jackets & Coats
      • Suits & Blazers
      • Underwear & Innerwear
      • Socks
      • Accessories
      • Sportswear
      • Care products
      • Premium Selection
      • Sale
    • Sustainability
      • Our products
      • H&M Take Care
      • Learn More
    • Men
  • Baby
    • Deals
      • Online deal - Flat Rs.999
    • Newborn
      • View all
      • New Arrivals
      • Clothing
      • Accessories
      • Outerwear
      • Shoes
    • Baby Girl
      • View all
      • New Arrivals
      • Clothing
      • Outerwear
      • Accessories
      • Shoes
      • Costumes
    • Baby Boy
      • View all
      • New Arrivals
      • Clothing
      • Outerwear
      • Accessories
      • Shoes
      • Costumes
    • Shop by Product
      • View all
      • New Arrivals
      • Clothing
      • Outerwear
      • Accessories
      • Shoes
      • Costumes
      • Sale
    • Trending Now
      • Baby's birthday shop
      • Baby Exclusive
      • Multipacks
      • The Character Shop
      • Basics
    • Sustainability
      • Our products
      • H&M Take Care
      • Learn More
    • Baby
  • Kids
    • Deals
      • Online deal - Flat Rs.999
    • Girls 2-8Y
      • View all
      • New Arrivals
      • Clothing
      • Outerwear
      • Accessories
      • Shoes
      • Costumes
      • Sportswear
    • Boys 2-8Y
      • View all
      • New Arrivals
      • Clothing
      • Outerwear
      • Accessories
      • Shoes
      • Costumes
      • Sportswear
    • Girls 9-14Y
      • View all
      • New Arrivals
      • Clothing
      • Outerwear
      • Accessories
      • Shoes
      • Costumes
      • Party Occasion
      • Sportswear
    • Boys 9-14Y
      • View all
      • New Arrivals
      • Clothing
      • Outerwear
      • Accessories
      • Shoes
      • Costumes
      • Party Occasion
      • Sportswear
    • Shop by Product
      • View all
      • New Arrivals
      • Clothing
      • Baby
      • Accessories
      • Sportswear
      • Shoes
      • Outerwear
      • Sale
    • Trending now
      • Kids' birthday shop
      • KIDS-SEASONAL FAVOURITES
      • The Character Shop
      • Carnival Outfits/Fancy Dress
    • Sustainability
      • Our products
      • H&M Take Care
      • Learn More
    • Kids
  • Divided
    • New Arrivals
      • Clothes
      • Accessories
    • Trending now
      • Comfy oversized chic-wear
      • Popular picks under 999
      • Back to Campus!
    • Shop by Product
      • View All
      • Tops
      • Dresses
      • Accessories
      • Divided - Basics
      • Jeans
      • Trousers & Leggings
      • Shirts & Blouses
      • Divided - Skirts
      • Shorts
      • Swimwear
      • Shoes
      • Underwear & Nightwear
      • Jumpsuits & Rompers
      • Hoodies & Sweatshirts
      • Jackets & Coats
      • Cardigans & Jumpers
      • Sale
    • Sustainability
      • Our products
      • H&M Take Care
      • Learn More
    • Divided
  • H&M HOME
    • New Arrivals
      • New Products
    • Shop by Room
      • Bedroom
      • Livingroom
      • Bathroom
      • Nursery
      • Kids room
      • Kitchen
      • Outdoor
    • Shop by Product
      • View All
      • Decorations
      • Cushions
      • Bed Linen
      • Servingware & Tableware
      • Cookware & Bakeware
      • Organize & Storage
      • Bath & Shower
      • Blankets
      • Curtains
      • Homewear
      • Giftwraps
    • Shop by Concept
      • Premium Selection
    • H&M HOME
  • Sport
    • Women
      • View All
      • New arrivals
      • Clothing
      • Active Swimwear
      • Outerwear
      • Accessories & Equipment
      • Maternity
    • Men
      • View All
      • New arrivals
      • Clothing
      • Outerwear
      • Accessories & Equipment
    • Kids
      • View All
      • New arrivals
      • Girls
      • Boys
      • Sports Accessories
    • Sport
  • Sale
    • Women
      • View All
      • Tops & T-shirts
      • Basics
      • Shirts & Blouses
      • Trousers
      • Jeans
      • Shorts
      • Skirts
      • Dresses
      • Shoes
      • Accessories
      • Sleepwear & Loungewear
      • Swimwear
      • Lingerie
      • Sportswear
      • Cardigans & Sweaters
      • Knitwear
      • Blazers & Waistcoats
      • Jackets & Coats
      • Jumpsuits
      • Socks & Tights
      • Maternity Wear
      • Plus Sizes
      • Extended Sizes
      • Divided
      • Sweatshirts & Hoodies
      • Premium Selection
    • Divided
      • View All
      • Basics
      • Tops
      • Dresses
      • Shirts & Blouses
      • Trousers & Leggings
      • Jeans
      • Accessories
      • Shorts
      • Skirts
      • Shoes
      • Underwear & Nightwear
      • Jackets & Coats
      • Hoodies & Sweatshirts
      • Jumpsuits & Rompers
      • Cardigans & Jumpers
    • Men
      • View All
      • Basics
      • T-shirts & Tank tops
      • Shirts
      • Hoodies & Sweatshirts
      • Cardigans & Sweaters
      • Blazers & Suits
      • Jackets & Coats
      • Trousers
      • Jeans
      • Shorts
      • Sportswear
      • Swimwear
      • Underwear & Innerwear
      • Sleepwear & Loungewear
      • Accessories
      • Socks
      • Shoes
      • Premium Selection
    • Baby
      • Newborn
      • Baby Girl
      • Baby Boy
      • View all products
    • Kids
      • Girls 2-8Y
      • Boys 2-8Y
      • Girls 9-14Y
      • Boys 9-14Y
      • View all products
    • Sale
  • Sustainability
    • Our work
      • The latest
      • Let's change
      • Let’s innovate
      • Let's be fair
      • Let's be for all
      • Let's be transparent
      • Let's clean up
      • Let’s close the loop
      • Praise from others
    • Our products
      • Conscious choice explained
      • Women
      • Baby
      • Kids
      • Men
      • Divided
    • H&M Take Care
      • Repair, remake and refresh
    • Our commitment
      • H&M Group Sustainability Strategy
      • H&M Group Sustainability Report
      • H&M Foundation
    • Sustainability
  • Customer Service
    Newsletter
    Find a store
    Download Android
    Download iOS
    Enable high-contrast mode
  • Shopping at H&M
    • Shopping Online
    • Store Locator
    • Scan & Find
    • Visual Search
    • Our stores
  • Delivery
  • Payments
  • Returns
  • Download App
    • About hm.com and the H&M App
  • Gift Cards
    • Gift Cards
    • Terms & Conditions
  • Sizeguide
    • Women
    • Men
    • Baby & Kids
    • H&M HOME
  • Products & Quality
    • Quality
    • Garment Care
    • Recalled Items
    • Product Sustainability
    • Conscious choice products explained
  • H&M Membership
    • Discover the Membership
    • H&M Membership Terms & Conditions
  • Legal & Privacy
    • Privacy Notice
    • Terms & Conditions
    • Product Review Terms & Conditions
    • Terms & Conditions #HMxME
    • Bug Bounty Program
  • CSR (Corporate Social Responsibility)
    • Corporate Social Responsibility (CSR) Policy
    • CSR Committee Composition
    • CSR Annual Action Plan
  • Contact
  • Corporate Info
  • Career at H&M

WHEN BUSINESS AS USUAL BECOMES UNUSUAL

The situation we're in right now is completely unprecedented. We are working hard to make the right decisions under rapidly changing circumstances, and we hope that we have got this right so far.

We will take decisions on what happens next based on the latest advice from the Indian government.

We currently have select stores open in most states. To see if the store nearest you has re-opened, click here. In order for you and our staff to feel safe, we kindly ask you to keep the safety measures provided by the local authorities in mind. 

As always, we are committed to serving you on hm.com. In order to make your shopping experience as worry-free as possible, we would like you to know that:

• As per Government guidelines we are not delivering in COVID hotspots.

• We have additional health and safety measures in place ensuring social distancing, regular sanitization at our warehouse and daily temperature checks to protect our logistics & delivery team. Safety is our priority, so your delivery might take longer.

• Our couriers have adapted their process and are offering safe distance and contactless deliveries, with no need to sign for parcels and the use of safe place locations. 

 

We’re sorry for any inconvenience and hope that you can bear with us during this difficult time.

Thank you for your continued loyalty and patience under the current circumstances.

Stay Safe!

H&M

  • • Our deliveries have been impacted due to Govt COVID regulations and we won’t be delivering or accepting orders until further notice in non-serviceable areas. 

    • Orders that have been cancelled due to the current situation will be refunded. You'll receive an email with all relevant details about your order and refund.

    • Return period for all online orders and in store purchases is 30 days. Please reach out to our Customer Service for any further assistance.

  • Yes, some of our stores are open and you are welcome in our stores. You can use our store locator feature to find out which store has reopened. In order for you and our staff to feel safe, we kindly ask you to keep the safety measures provided by the local authorities in mind.
  • Yes, we’re currently open at hm.com, with a return period of 30 days after purchase. Return period for all online orders and in store purchases is 30 days.
  • We have taken additional health and safety measures in our warehouse to protect all our logistic teams and customers: 

    - Warehouse is being sanitized everyday and the staff is diligently maintaining personal hygiene - Where social distancing will be the new normal.

    - Delivery staff is adequately stocked with face masks and sanitizers and are following stringent health protocols.

    - Safety Tip: Avoid using cash on delivery option to minimize the contact and you can use other prepaid methods to shop.

  • Your parcel should be waiting for you when you are able to collect it. But in case you wish to return it then please contact customer service.
  • We aim to refund all online orders within 30 days of you returning the items, but this is currently taking longer than expected. You will receive an email once your return has been processed at our warehouse and then you will be refunded to your original payment method.

Ladies
Men
Baby
Kids
H&M HOME
Sport

Career at H&M
About H&M group
Sustainability
Press
Investor relations
Corporate governance

Customer Service
My H&M
Find a store
Legal & Privacy
Contact

Sign up for newsletter

Sign up now and be the first to know about exclusive offers, latest fashion news & style tips!

Sign up
  • Facebook
  • Twitter
  • Instagram
  • Youtube
  • Pinterest

The content of this site is copyright-protected and is the property of H & M Hennes & Mauritz AB. H&M’s business concept is to offer fashion and quality at the best price in a sustainable way. H&M has since it was founded in 1947 grown into one of the world's leading fashion companies.

H&M
INDIA | Rs.

Become a member

Become a member — don’t miss out on deals, offers, discounts and bonus vouchers.

/ /
H&M wants to give you a special treat on your birthday

Wish your inbox was more stylish? No problem, just subscribe to our newsletter. Find out what's hot and happening in the world of fashion, beauty, and home decor. Plus, you'll get bonus vouchers, birthday offers, and special invites to sales and events – straight to your inbox!

By clicking ‘Become a member’, I agree to the H&M Membership Terms and conditions.

To give you the full membership experience, we will process your personal data in accordance with the H&M's Privacy Notice.