WHEN BUSINESS AS USUAL BECOMES UNUSUAL
The situation we're in right now is completely unprecedented. We are working hard to make the right decisions under rapidly changing circumstances, and we hope that we have got this right so far.
We will take decisions on what happens next based on the latest advice from the Indian government.
We currently have select stores open in most states. To see if the store nearest you has re-opened, click here. In order for you and our staff to feel safe, we kindly ask you to keep the safety measures provided by the local authorities in mind.
As always, we are committed to serving you on hm.com. In order to make your shopping experience as worry-free as possible, we would like you to know that:
• As per Government guidelines we are not delivering in Maharashtra and COVID hotspots.
• Return period has been extended from 30 to 45 days for orders placed after 1st April 2021.
• We have additional health and safety measures in place ensuring social distancing, regular sanitization at our warehouse and daily temperature checks to protect our logistics & delivery team. Safety is our priority, so your delivery might take longer.
• Our couriers have adapted their process and are offering safe distance and contactless deliveries, with no need to sign for parcels and the use of safe place locations.
We’re sorry for any inconvenience and hope that you can bear with us during this difficult time.
Thank you for your continued loyalty and patience under the current circumstances.