RECALLED ITEMS

  • Size guide image

    Girls Ribbed Set Sizes 8Y-14+ Years

    Product nr:1044037 (found on wash label)

    Price: $38.40 CAD

    Defect: The 2 piece set was mistakenly sold online under the category and description “Pajamas.” The Set has a relaxed fit and therefore does not meet Health Canada’s Children’s Sleepwear Regulations for the flammability of children’s sleepwear. 

    Hazard exists if the garments are used as pajamas, because they do not meet the standard for the flammability of children’s sleepwear, they pose a risk of burn injuries to children.

    Children’s pajamas are required to be snug fitting (ages 9 months and older). Loose-fitting children’s sleepwear can contact ignition sources such as stove elements, candles, and matches more readily than tight-fitting sleepwear, and once ignited will burn rapidly. 

    Sold exclusively on hm.com. H&M is contacting all purchasers directly.  

    What to do? For your child’s safety, do not use the top or bottom of the set as sleepwear. 

    Contact H&M Customer Service by phone or online to assist with processing and answer any questions.

    • Toll-free number (855) 272-7007 Mon - Monday – Sunday: 8am – 11pm (EST)

    • Online at Customer Service | Help & Support | H&M Canada (hm.com)

    We offer 24/7 customer service

    There have been no reports of injuries. 

  • Size guide image

    Hair clip with led light

    Product nr:1008955

    Price: $12.99 CD

    Defect: The battery compartment of the hair clip may break, leaving the alkaline batteries (2pcs) accessible.

    Hazard: There is a risk that a child may put the batteries in the mouth, nose, or ears, and consequently could suffer severe internal injuries. 

    What to do? Immediately stop using the product. Contact H&M Customer Service to arrange a pre-paid mailer to return the product.

    H&M Customer Service 
    Online 
    www.hm.com

    Open hours 
    We offer 24/7 customer service

    By chat 
    The fastest way to contact H&M

    There have been no reports of injuries. 

    The hair clip has been sold at the children department in H&M stores from July through November 1, 2021  

     

  • Size guide image

    Product numbers: P/N 0494860 & 0537645

    You will find the P/N on the wash label

    Price:
    $29.99 & $14.99

    Sizes:
    2Y-10Y

    Hazard
    The pajama tops fail to meet the flammability standard for children’s sleepwear, posing a risk of burn injuries to children.

    Remedy
    Customers should immediately stop using the pajama top.
    The pajama bottoms are not included in the recall.

    Contact the H&M Customer Service Center to arrange for a mailing label to return the top of the pajamas for a full refund and receive a $20 H&M Gift Card.

    For more information, please contact Customer Service.

    H&M Customer Service
    Online
    www.hm.com

    Open hours
    We offer 24/7 customer service

    By chat
    The fastest way to contact H&M

  • Size guide image

    Product numbers: P/N 0667517, 0730499, 0703339

    You will find the P/N on the wash label

    Price:
    $29.99 & $24.99

    Sizes:
    6-12 months

    Hazard
    The bathrobes fail to meet the flammability standard for children’s sleepwear, posing a risk of burn injuries to children.

    Remedy
    Customers should immediately stop using the bathrobe.
    Contact the H&M Customer Service Center to arrange to return the bathrobe for a full refund and receive a $20.00 H&M Gift Card.

    For more information, please contact Customer Service.

    H&M Customer Service
    Online
    www.hm.com

    Open hours
    We offer 24/7 customer service

  • Size guide image

    Model numbers: 446960/1/2/3/5, 400690/1, 345180, 441760/1/2, 978210 

    Price:
    $17.95

    Various colors and patterns

    The metal components on the belt can come off and pose a choking hazard to young children. H&M has been informed about one incident involving the belt. No injury has been reported. Consumers should stop using the Leggings and return the belt to any H&M store to receive a full refund.

    Customers are asked to return the belt to any H&M store for a full refund.

    For more information, please contact Customer Service.

    We apologize for any inconvenience.

     

  • Size guide image

    Product ID number: 1163609

    Order: 498512 & 433537

    Price: $14.99 CAD

    The bracelet was sold in H&M stores in the Men’s department & hm.com from January2023 -July 2023. 

    Defect: The clasp contains levels of lead.

    Hazard: High levels of lead can cause adverse health effects.

    What to do? Immediately stop using the product.

    Please contact us for more information.

    H&M Customer Service

    Online

    www.hm.com

    Open hours

    We offer 24/7 customer service

    By chat

    The fastest way to contact H&M

    By phone

    855-HNM-SHOP

    855-466-7467 (Toll-free)

    Email

    Customerservice @hm.com

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