You can look up styles by uploading your own image or screenshot to Visual Search in the H&amp;M app.
HOW TO USE VISUAL SEARCH:
1. Open the H&amp;M app on your smartphone
2. Tap the camera icon on the top right corner
3. Snap or upload a photo from your library
4. Crop the image if you want to set focus on a specific area
5. Tap search to upload your photo or screenshot
6. View a list of similar or matching items in stock at hm.com
7. Filter or sort to refine your search result &nbsp;
<a href="https://apps.apple.com/ie/app/h-m-app/id834465911?ign-mpt=uo%3D4" target="_blank" style="background-color: rgb(255,255,255);">Download H&amp;M app (iOS)</a> 
<a href="https://play.google.com/store/apps/details?id=com.hm.goe" target="_blank">Download H&amp;M app (Android)</a>

Find an item by scanning the barcode with our ‘Scan’ feature
HOW TO SCAN
1. Open the H&amp;M app on your smartphone
2. Tap the scan icon (barcode) on the top right corner
3. Direct your smartphone towards the price tag of the item you want to know more about
4. To scan the item, make sure to fit the barcode in the frame
5. The product page will appear if the scanned item is available at hm.com
6. If available, you can buy the item online or check if it’s available in any of our stores by using the “Find in store” feature.&nbsp;
7. If the item is unavailable online, you will receive a notification message on your screen &nbsp;
<a href="https://apps.apple.com/ie/app/h-m-app/id834465911?ign-mpt=uo%3D4" target="_blank">Download H&amp;M app (iOS)</a>
<a href="https://play.google.com/store/apps/details?id=com.hm.goe" target="_blank">Download H&amp;M app (Android)</a>
&nbsp;

Check store availability near you with our ‘Find in-store’ feature
HOW TO USE FIND IN STORE:
1. Open the H&amp;M app on your smartphone or visit hm.com on any device
2. Navigate to the item of interest
3. Locate “Find in store” on the product page. “Find in store” is located below the color swatch (Please note, if the item is sold out in store or only available online, the Find in store button will be greyed out).
4. Select “Find in store”
5. Search by text or map to check the items store availability in a specific area, city or store.
6. View a list or map view of all the stores that have the item in stock. Here you’ll also see which sizes that are available in each store, as well as the opening hours and address. &nbsp;
Please note that items can sell out quickly and the stock inventory is just an estimate.&nbsp; Please visit the store to confirm.
&nbsp;

Navigate H&amp;M Online by clicking on the categories on the top and left hand side of the screen. If you are looking for something specific you can type in a key word into the field with a magnifying glass.&nbsp; As you browse through our selection, click on an item to be redirected to the individual product page. Here you can find information about available sizes, colors, and specific product details. Once you find an item you love, select a size and add it to your virtual shopping bag. Access your shopping bag at any time by clicking the icon in the upper right hand corner of the page. In the shopping bag, you are able to change your item selection, add discounts, see approximated shipping costs, and find out the total order value.&nbsp; All of the items you found today will be saved in your shopping bag for 7 days. However, these items are not reserved, so there is a risk that we might sell out in your size. Check out our&nbsp;<a href="https://www2.hm.com/en_ca/customer-service/returns.html">return policy here</a>&nbsp;if you'd like to order and try on at home.
If an item you like has already sold out, use the “Notify Me” button to be sent an email if the item comes back in stock.

When you are ready to checkout, go to the shopping bag to review and place your order.&nbsp; If you’re happy with your final selection click on the ‘Proceed to checkout’ button to finalize your order.
If you want to use a discount, you can add this either in the shopping bag or at checkout.
If you are a returning customer and have not yet signed into your account you will be redirected to a sign in page.
New customers are asked to create a shopping account so that you are able to save, track and gain points for your order.
Once you are signed in, you can select your preferred payment method and click on ‘Complete purchase’ when you’re ready. If you are using Klarna or PayPal, you will be redirected to the Klarna/PayPal website in order to complete your payment. When your purchase is done, you will return to H&amp;M’s order confirmation screen.
If you decide not to check out, all of the items in your shopping bag will be saved for 7 days. However, these items are not reserved, so there is a risk that we might sell out.
Please note, an order cannot be modified once it is placed.

Once your order is confirmed, we are unable to make any changes, including the delivery address and the delivery option.&nbsp;
However, you may be able to cancel your order and place a new one as we have a brief grace period.&nbsp;
Sign in to My Account and view your online orders under My Purchases. If the ‘Cancel Order’ button is visible, you may select this option and your order will be cancelled. If the button is not visible, it is too late to cancel as processing has begun. Should you need to, you can learn more about our return options&nbsp;<a href="https://www2.hm.com/en_ca/customer-service/returns.modal.html" class="underline overlay-trigger" aria-haspopup="true">here</a>.

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